At a Glance
- Tasks: Create engaging content and lead campaigns to promote Orbit's vision and values.
- Company: Join a purpose-driven organisation focused on making a positive impact.
- Benefits: Enjoy flexible working, training opportunities, and well-being programmes for you and your family.
- Other info: Dynamic role with opportunities for leadership development and career growth.
- Why this job: Be a brand advocate and make a real difference through customer-centric communication.
- Qualifications: Degree or relevant experience in communication and marketing; crisis management skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Orbit seeks a Customer Communications Officer to deliver customer‑centric content, manage crisis communication and support marketing initiatives.
Responsibilities:
- Create high‑quality, customer‑focused content and campaigns across multiple channels.
- Lead and coordinate multi‑channel campaigns to promote Orbit, driving awareness and positive behavioural change.
- Ensure all content meets high standards, is customer‑centric, and reflects Orbit’s tone of voice.
- Manage sourcing or commissioning of visual assets (film, photography, animation, visuals) representing Orbit’s customer base.
- Act as a brand advocate; ensure communications promote the organisation’s vision, values and Customer Commitments.
- Participate in Out‑of‑Hours rota and support crisis communications, incident management across customer, colleague and media channels.
- Measure the effectiveness of content and campaigns; produce reports with actionable learnings for continual improvement.
Qualifications:
- Degree level or equivalent with a relevant professional qualification, or appropriate experience in developing communication and marketing campaigns using digital and print media to engage customers.
- Experience in crisis communication and issues management.
- Experience working with external agencies and suppliers.
- Proficiency in communication and marketing tools, confident user of Microsoft Office (Word, Excel, PowerPoint).
- Strong analytical and problem‑solving skills, creative and strategic thinking, ability to plan projects and manage multiple tasks and priorities.
- Clear understanding of target audience requirements and ability to tailor content for the channel and desired outcomes.
Benefits:
- Flexible working opportunities, designed to support a healthy work‑life balance.
- Access to training programmes, professional qualifications and development journeys.
- Well‑being programmes and inclusive benefits for employees and their families.
- Opportunities to develop leadership skills through tailored programmes and access to business schools.
- All employees are part of a purpose‑driven organisation focused on making a difference to people.
Customer Communications Officer in Coventry employer: Orbit Group
At Orbit, we pride ourselves on being a leading housing group dedicated to building thriving communities and providing affordable homes. Our work culture is rooted in collaboration and a strong commitment to customer focus, ensuring that our employees feel valued and empowered to make a difference. With ample opportunities for professional growth and a supportive environment, joining us as a Contracts & Standards Manager means contributing to meaningful change while enjoying the benefits of working for an organisation that truly believes in people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Officer in Coventry
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Orbit Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Orbit Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Orbit Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Orbit Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Customer Communications Officer in Coventry
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Orbit Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Orbit Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Orbit Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Orbit Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Orbit Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Orbit Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
