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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: A leading housing association committed to excellence.
- Benefits: Professional development, coaching opportunities, and a chance to make a difference.
- Why this job: Shape customer experiences and grow your leadership skills in a supportive environment.
- Qualifications: Experience in customer service leadership and a passion for excellence.
- Other info: 12-month contract with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association located in the United Kingdom is seeking a Customer Care Team Leader for a 12-month contract in Coventry. The ideal candidate will inspire and manage a team of Customer Care Advisors, ensuring exceptional service delivery and operational efficiency.
This role offers a professional development framework, coaching opportunities, and a chance to make a positive impact on customer experiences. If you have experience in customer service leadership and a passion for service excellence, this position is for you.
Customer Care Team Lead: Inspire Excellence & Growth in Coventry employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Lead: Inspire Excellence & Growth in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for service excellence during interviews. Share specific examples of how you've inspired teams or improved customer experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Team Lead: Inspire Excellence & Growth in Coventry
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how your experiences have shaped your approach to delivering exceptional service and how you inspire others to do the same.
Highlight Leadership Experience: Make sure to showcase any previous leadership roles you've had, especially in customer service. We’re looking for someone who can manage and motivate a team, so share specific examples of how you've successfully led a team in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your skills align with our mission to inspire excellence and growth in customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you understand the ins and outs of customer service leadership. Brush up on your knowledge about operational efficiency and exceptional service delivery, as these are key aspects of the role. Being able to discuss specific examples from your past experience will show that you're not just talking the talk.
✨Show Your Passion
This role is all about inspiring a team and making a positive impact on customer experiences. Be ready to share what drives your passion for customer service. Talk about how you've motivated teams in the past and the results that followed. Authentic enthusiasm can really set you apart!
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Think about challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the professional development framework and coaching opportunities mentioned in the job description. This shows that you're genuinely interested in growing within the role and contributing to the team's success.
