Orbit Group in Coventry is hiring a Customer Care Team Leader on a 9-month contract. You will inspire and guide a team of Customer Care Advisors to deliver outstanding experiences, ensuring customers feel informed, supported and valued.
You'll lead coaching, performance management and operational delivery across all contact channels, shaping shifts and rotas, and embedding Orbit's values as you develop the team and service excellence.
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Customer Care Team Lead - Coaching & Growth (9-Month) in Coventry employer: Orbit Group
At Orbit, we are committed to creating a rewarding work environment that prioritises employee wellbeing and professional growth. As a leading housing group, we offer flexible working opportunities and comprehensive training programmes, ensuring that every team member can thrive while making a meaningful impact in the communities we serve. Join us to be part of a values-driven organisation where your contributions help shape an inclusive digital experience for over 100,000 customers.
