Orbit Group in Coventry is seeking a Customer Care Service Excellence Manager to lead a team of Service Excellence Team Leads and shape a high-performing, omni-channel customer experience. You will drive consistency, coach managers, and partner with cross-functional stakeholders to deliver initiatives that elevate the customer journey.
You will champion innovation, data-driven decisions and ensure our touchpoints reflect Orbit's values, keeping customers heard, supported and valued as we work to
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Customer Care Excellence Lead - Omni-Channel Experience in Coventry employer: Orbit Group
At Orbit, we are committed to creating a rewarding work environment that prioritises employee wellbeing and professional growth. As a leading housing group, we offer flexible working opportunities and comprehensive training programmes, ensuring that every team member can thrive while making a meaningful impact in the communities we serve. Join us to be part of a values-driven organisation where your contributions help shape an inclusive digital experience for over 100,000 customers.
