At a Glance
- Tasks: Manage contracts and ensure high-quality estate services for our communities.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and a rewarding experience.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in contract management and strong customer focus required.
The predicted salary is between 40500 - 49500 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The purpose of the Contracts and Standards Manager role is to oversee the local contract management of the suite of Estates Services disciplines provided by internal and external contractors, and to ensure an efficient and cost-effective service is delivered to our customers in a designated area, guaranteeing that the estates, customers and staff are kept safe at all times, whilst maintaining the highest standards of quality in estate management services. This role is part of our Property directorate where you'll help us to lead the way investing and maintaining 46,000 homes.
What you'll achieve
- To manage all local estates related contracts, in a defined area ensuring the delivery of a high-quality, cost effective service to our customers and stakeholders.
- Responsible for the management of external contracts, including taking the lead on operational/financial performance and monthly meetings.
- Working in conjunction with the Group Contracts and Standards Manager to manage contract expenditure in relation to service standards, specifications, and site schedule adherence.
- To lead on contract variations by dynamically responding to service demand, to ensure the best outcomes for customers.
- Responsible for ensuring all relevant Health & Safety legislation and RAMs are in place and regularly reviewed. Ensure any changes are implemented, monitored, and recorded. Responsible for ensuring that any noncompliance identified is actioned.
- To be a main area point of contact for Customers, Contractors, Property Managers, Customer Service Centre and other stakeholders in dealing with Estate Services Contract Management enquiries and complaints.
- To support in the consultation and coordination of customers on S20 related issues to any particular scheme, to include liaison with other stakeholders.
- Be part of the Out of Hours Rota.
What you’ll bring
- Experience of working in a contract management role in a similar or related environment or field.
- Good working knowledge of the standards and specifications of the Estate Management contracts.
- The ability to hold challenging conversations with contractors and service stakeholders regarding performance.
- To be able to demonstrate a strong commitment to customer focus.
- Ability to travel to meet the requirements of the role.
- Good IT skills including Microsoft Word and Excel.
- IOSH/NEBOSH general certificate in Health and Safety qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Contracts & Standards Manager - Estates Services employer: Orbit Group
At Orbit, we pride ourselves on being a leading housing group dedicated to building thriving communities and providing affordable homes. Our work culture is rooted in collaboration and a strong commitment to customer focus, ensuring that our employees feel valued and empowered to make a difference. With ample opportunities for professional growth and a supportive environment, joining us as a Contracts & Standards Manager means contributing to meaningful change while enjoying the benefits of working for an organisation that truly believes in people.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts & Standards Manager - Estates Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contracts & Standards Manager - Estates Services at Orbit Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Orbit Group or be willing to refer you for that Contracts & Standards Manager - Estates Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Orbit Group who’s on the lookout for their next Contracts & Standards Manager - Estates Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contracts & Standards Manager - Estates Services role at Orbit Group!
We think you need these skills to ace Contracts & Standards Manager - Estates Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Orbit Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Orbit Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Orbit Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
