At a Glance
- Tasks: Engage with local communities, providing support and guidance to help customers thrive.
- Company: Join Orbit, a leading UK housing group dedicated to affordable living and community development.
- Benefits: Enjoy flexible working, professional development opportunities, and a supportive, inclusive environment.
- Other info: A driving licence is required for travel within the role's geographical area.
- Why this job: Make a real impact in people's lives while building strong community connections.
- Qualifications: Empathy, communication skills, and experience in community support or IAG are essential.
The predicted salary is between 36000 - 60000 £ per year.
We\'re building thriving communities as one of the UK\'s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that\'s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
At Orbit Group our Community Coaches are partners in our local communities, they use a coaching approach, working with customers in their communities to find their own solutions.
In this role, you must be able to expertly assess customer need and provide high quality information, advice and guidance to support and connect customers with local services, groups, clubs, and organisations that can help provide support and help the local community thrive.
The successful candidate must have access to a car and be willing to travel to cover our communities in the Surrey & Sussex areas.
This role is part of our Customer directorate where you\'ll help us to lead the way in keeping our promise to more than 100,000 customers.
What you\'ll achieve
- Plan and deliver an ongoing programme of community engagement and activity events within agreed geographical areas.
- Providing Information Advice and Guidance (IAG) and support to Orbit customers to help them sustain their tenancies including triage assessment and making customer referrals into Better Days support services and external support services.
- Providing support around tenancy sustainment, leveraging in third party partner support where needed direct delivery of complex support where required which will include domestic abuse support or delivery of this work through a partner organisation where appropriate.
- Develop and maintain partnerships with local services to support additional activity and referral routes.
- Build trust between customers and Orbit through local presence and enabling customers to interact more effectively with Orbit, including supporting customers to sign up to MyAccount.
What you\'ll bring
Essential skills
- Able to adopt an empathic approach in discussions and negotiations, understand the needs and perceptions of customers and to handle situations sensitively and deal calmly and confidently with emotional and difficult situations.
- Ensure compliance to the organisation\'s Code of Conduct in the delivery and provision of services to staff and the community and all work practices are customer focused and operated to clear standards.
- Must have a car for business use and be willing and able to travel to meet the requirements of the role which covers Orbit geography.
- Experience of delivering IAG in a community-based setting or within a community focused programme ideally with an IAG Level 3 or above qualification.
- To be able to respect information sharing protocols particularly regarding client rights to confidentiality and data protection legislation
Desirable skills
- Experience of managing volunteers and developing volunteer routes
- Experience of community service design
- Previous experience of providing direct customer support, Information Advice and Guidance Provision
Why Orbit?
Choosing us means being rewarded in every sense.
Here\'s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you\'re a student, graduate or experienced professional we\'ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We\'re proud to make a difference to people together. We\'re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Community Coach in Hastings employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those passionate about social impact. Our inclusive work culture prioritises employee wellbeing and offers flexible working opportunities, alongside comprehensive training and development programmes to support your career growth. Join us in Surrey and Sussex, where you can make a meaningful difference in people's lives while enjoying a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Community Coach in Hastings
✨Tip Number 1
Familiarise yourself with the local community in Surrey and Sussex. Understanding the specific needs and challenges of the area will help you connect better with potential customers and demonstrate your commitment to supporting them.
✨Tip Number 2
Network with local organisations and services that align with Orbit's mission. Building relationships with these groups can provide you with valuable insights and resources, which will be beneficial in your role as a Community Coach.
✨Tip Number 3
Showcase your empathy and communication skills during any interactions. Practice active listening and be prepared to discuss how you've handled sensitive situations in the past, as this is crucial for building trust with customers.
✨Tip Number 4
Be ready to discuss your experience with Information Advice and Guidance (IAG) in community settings. Highlight any relevant qualifications or training, as well as examples of how you've successfully supported individuals in similar roles.
We think you need these skills to ace Community Coach in Hastings
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Community Coach position. Tailor your application to highlight how your skills and experiences align with the role's focus on community engagement and support.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in delivering Information, Advice, and Guidance (IAG) in a community setting. Mention specific examples where you've successfully supported individuals or groups, particularly in tenancy sustainment or similar areas.
Showcase Your Skills:Demonstrate your empathic approach and ability to handle sensitive situations in your application. Use concrete examples to illustrate your communication skills and how you've built trust within communities in the past.
Personalise Your Cover Letter:Craft a compelling cover letter that reflects your passion for community work and aligns with Orbit's values. Mention why you want to work for Orbit specifically and how you can contribute to their mission of supporting customers and communities.
How to prepare for a job interview at Orbit Group
✨Show Your Empathy
As a Community Coach, you'll need to demonstrate your ability to adopt an empathic approach. During the interview, share examples of how you've handled sensitive situations and supported individuals in need. This will showcase your understanding of customer needs and your ability to build trust.
✨Highlight Your IAG Experience
Make sure to discuss your experience in delivering Information, Advice, and Guidance (IAG) in community settings. If you have an IAG Level 3 qualification or higher, mention it! This will show that you have the necessary skills to support customers effectively.
✨Demonstrate Community Engagement Skills
Talk about any previous roles where you've planned and delivered community engagement activities. Share specific examples of events you've organised and how they benefited the community. This will illustrate your capability to connect with local services and enhance community involvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in difficult situations. Prepare by thinking through potential challenges you might face as a Community Coach and how you would handle them. This will help you convey your calmness and confidence under pressure.
