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For Companies At a Glance
- Tasks: Manage an Independent Living scheme, ensuring excellent housing and support for residents.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in housing and strong relationship-building skills are essential.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role
Based at one of our Extra care schemes in the East, we have a role for a Scheme Manager. We are looking for a customer focused individual to oversee the running of this scheme. You will build up effective relationships with the Independent Living and wider team to provide excellent housing and support for the customers based there. This role will have limited involvement in the out of hours rota. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve
- Work with older and vulnerable groups to promote an independent lifestyle.
- Take responsibility for housing provision, compliance, and safety checks.
- Work with the customers to ensure wellbeing and engagement.
- Build effective working relationships with wider team, contractors and across the business.
- Deliver excellent customer service at all times.
What you’ll bring
Essential skills- Housing experience and background in dealing with diverse customer groups.
- Understanding of compliance and working to company policy.
- Relationship building experience both internally and externally.
- Good PC skills - MS Office.
- Strong communication skills.
- Ability to manage challenging situations and resolve issues.
- CIH level 3 or 4 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Independent Living Scheme Manager in Bury St Edmunds employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Scheme Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Orbit. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interview by researching Orbit’s values and recent projects. Show us you’re not just another candidate; demonstrate how your passion aligns with our mission to create thriving communities.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being clear and confident will help you stand out as a customer-focused individual.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing company culture.
We think you need these skills to ace Independent Living Scheme Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Scheme Manager. Use keywords from the job description to show us you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about building relationships and providing excellent customer service, share specific examples of how you've successfully engaged with diverse customer groups in the past. We want to see your passion for helping others!
Highlight Compliance Knowledge: Don’t forget to mention your understanding of compliance and safety checks. This is crucial for the role, so give us a brief overview of your experience in this area to reassure us that you can handle these responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you understand the role of an Independent Living Scheme Manager inside out. Familiarise yourself with the key responsibilities, such as promoting independent lifestyles and ensuring compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves building relationships with customers and the wider team, be ready to share examples of how you've successfully managed relationships in the past. Think about times when you've resolved conflicts or improved customer satisfaction – these stories will highlight your suitability for the role.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss challenging situations you've faced in previous roles and how you handled them. Orbit values individuals who can manage difficult scenarios effectively, so having a few solid examples up your sleeve will set you apart from other candidates.
✨Align with Their Values
Research Orbit's values and mission before the interview. Be ready to explain how your personal values align with theirs, especially regarding community building and customer service. This shows that you're not just looking for any job, but that you genuinely want to contribute to their purpose.
