At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, bonuses, and enjoy 31 days holiday plus ongoing training.
- Other info: Flexible hours with options for a 4 or 5-day workweek.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and be tech-savvy.
The predicted salary is between 28665 - 35765 £ per year.
Location: Within a 90-minute travel radius of your home (applicants must reside within Swansea)
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times are between 8am-8pm
- A number of shift pattern options available, you can choose between a 4 day or 5 day working week.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (Up to £400)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Field Collections Agent in Swansea employer: Orbit Credit Services
Orbit Credit Services is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a rewarding career as a Field Collections Agent. With a supportive work culture, comprehensive training, and opportunities for professional growth, employees can thrive while enjoying the autonomy of working independently in their local communities. The generous benefits package, including uncapped bonuses and a fuel card, further enhances the appeal of this role within the vibrant Swansea area.
