Start Date: 11 January 2027Location: Sheffield - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.Salary & Rewards£28,665 per annum (based on a 40-hour week)£4,200 annual car allowanceUncapped monthly bonusMinimum earning potential: £32,865 per annum (including car allowance)No warrant work involvedIs this role for you?Do you:Hold a full UK driving licence and have access to your own vehicle?Enjoy working independently, outdoors, and meeting people face-to-face?Value flexibility and autonomy in your working day?If so, we'd love to hear from you.About the RoleAs a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.Your ResponsibilitiesWorking independently, you will:Visit customers to discuss outstanding arrears and available payment options.Manage both regulated and non-regulated accounts.Process payments and arrange suitable repayment plans.Reconnect customers with relevant client services and support.Explain the potential consequences of continued non-payment.Update account outcomes in real time using an Orbit-issued iPad.Working HoursFlexible 40-hour working weekShift patterns covering 8:00am to 8:00pm, Monday to FridayOption to condense hours into a 4-day working weekBenefits31 days holiday (including bank holidays and December shutdown)Fuel card for business mileageReferral bonus schemeUncapped monthly bonus scheme (typically £200-£400)Comprehensive 4-week induction programmeAccess to Medicash health cash planEmployee Assistance Programme (EAP)Employee networking groupsMonthly online team events, competitions, and fundraising activities\"Moments that Matter\" recognition awardsAdditional voucher and prize incentives throughout the yearEssential RequirementsClear criminal recordNo CCJs, IVAs, or bankruptcies within the last six yearsFull UK driving licence with no more than six penalty pointsAccess to your own vehicleComfortable using technology and working independently in the fieldImportant InformationAs Orbit operates within a regulated environment, all successful candidates will be required to undergo:A basic criminal records checkA credit checkPlease note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK. #J-18808-Ljbffr
Field Collections Agent in Sheffield employer: Orbit Credit Services
Orbit Credit Services is an exceptional employer, offering a supportive work environment in Telford where you can make a real difference in customers' financial wellbeing. With comprehensive training and ongoing development opportunities, employees are encouraged to grow their skills while enjoying a flexible shift pattern that promotes work-life balance. Join a team that values empathy and customer care, making every call count.
