At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Enjoy 31 days holiday, fuel card, and uncapped monthly bonuses.
- Other info: Dynamic role with ongoing training and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Full UK driving licence, own car, and a clear criminal record required.
The predicted salary is between 39520 - 48720 £ per year.
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)
Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,265 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Lancaster employer: Orbit Credit Services
Orbit Credit Services is an exceptional employer that prioritises flexibility and employee autonomy, making it an ideal workplace for those who thrive in independent roles. With a strong focus on professional development, employees benefit from comprehensive training and ongoing support, alongside competitive earnings potential and a generous holiday allowance. Located within a 90-minute radius of Brentwood, the company fosters a positive work culture where team members are empowered to make a meaningful impact in their customers' lives.
