Applications Operations Engineer

We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people's voices - whether quiet or loud. Sharing ideas and challenging the status quo are commonplace.

Autonomy. While guidance and support are provided, team members own their work and projects.

Growth opportunities. We support our people in continuous learning and development.

Agile environment. We are committed to providing a work environment that balances the needs of our clients; the needs of our teams; and the personal needs, commitments, and interests of our people.

Philanthropy. Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes.

• Provide L2/3 support for business-critical apps across Azure, AWS, and on-premise Active Directory services.
• Monitor app health (Splunk, Grafana, SolarWinds, Azure Monitor); build dashboards and tune alerts.
• Troubleshoot across app, integration, network, identity (AD/Azure AD/Entra), and infra layers.
• Support Microsoft billing/licensing: invoice validation, license allocation, subscription governance, escalations.
• Administer Atlassian Confluence Cloud: access, space governance, permissions, integrations, vendor coordination.
• Support enterprise AV and conferencing (Teams Rooms, displays, room hardware) and vendor coordination.
• Participate in on-call rota; lead incident triage, escalation, stakeholder updates, RCA, and post-incident reviews.
• Own problem management: identify recurring issues, trend analysis, and remediation.
• Support deployments, CI/CD pipelines, and operational readiness for releases.
• Automate tasks with PowerShell, Python, and Terraform to reduce manual toil.
• Troubleshoot SQL databases and support DB-related incidents.
• Monitor/support APIs, middleware, and scheduled/batch workflows.
• Support endpoint/app security: Defender, patching, vulnerability remediation, and security event investigation.
• Support audit & compliance: gather evidence and track remediation.
• Partner with development to embed observability, resilience, and ops best practices.
• Maintain DR/BCP docs, run recovery tests, and validate backups/failovers.
• Manage vendor escalations, SLAs, third-party changes, and service reviews.
• Report service health, SLAs/SLOs, and cloud usage; help optimize costs.
• Lead continuous improvement to boost resilience, cut MTTD/MTTR, and increase automation.
• Create and maintain runbooks, diagrams, KB articles, and support guide.

About you

• Experienced in enterprise application support across cloud and on-prem environments.
• Strong analytical and troubleshooting skills with a structured approach.
• Clear communicator who remains composed under pressure.
• Ownership-driven, autonomous, and proactive in improving systems and processes.
• Strong collaborator with a security-minded approach to operations.
• Disciplined in documentation, operational rigour, and continuous improvement.
• Comfortable with scripting/automation and eager to advance these skills.

Nice to have

• Vendor contract and SLA management experience.
• Relevant certifications, e.g: Microsoft Certified: Azure Administrator / Azure Engineer, AWS SysOps Administrator or Solutions Architect Associate.
• Experience in financial services or another regulated industry.
• Understanding of ITIL and service management practices.

Instructions for application

To complete your application, please submit your resume, cover letter and transcripts (all post-secondary to this point; unofficial are accepted).

The Company

We are a global firm with offices across eight countries, over 400 employees and more than $50 billion in assets under management. But those numbers don't define Orbis. It's our values, how we do things day-by-day, and how we add value for our clients that define us. Our investment philosophy is fundamental, long-term and contrarian. As contrarian investors, we aim to take a different perspective, and this filters into everything we do. To invest differently, you need to think differently. This is encouraged by having teams of people with different backgrounds, experiences and ways of thinking.