Associate Director – Product Operations | Asset Management London | Hybrid
I'm working with a global investment management firm looking to hire an Associate Director into its Product Operations team following continued growth and evolution of the business.
This is a broad role sitting at the intersection of Fund Operations, Product Development and Change, providing oversight across a large and diverse range of investment products and working closely with internal teams and external service providers.
It would suit someone who has built a strong foundation in ETF, mutual fund or broader fund operations and is now looking for a role with greater ownership, stakeholder exposure and involvement in how products and processes are designed.
The Role
You'll join a collaborative Product Operations team responsible for overseeing the day-to-day operating model across a broad investment product range.
Key responsibilities will include:
- Providing oversight of outsourced fund administrators, custodians, transfer agents and other service providers
- Overseeing operational processes covering NAVs, pricing, reconciliations, cash flows, creations/redemptions and market data
- Acting as a senior escalation point for complex operational and fund-related issues
- Partnering with Product Development on new product launches, helping design the operational model and processes required to support them
- Working closely with teams across Portfolio Management, Product, Legal, Finance, Technology and Compliance
- Managing and developing relationships with key external counterparties
- Identifying opportunities to improve processes, controls and scalability
- Supporting the continued adoption of automation, technology and AI-enabled workflows
- Contributing to wider strategic and operational change initiatives across the business
- Potential to take on line management responsibility as the team continues to develop
What We're Looking For
- Strong experience within Fund Operations, Product Operations, Fund Accounting, Investment Operations or a related function
- Previous hands-on experience of the operational processes you will now be responsible for overseeing
- Strong understanding of NAVs, pricing, reconciliations and fund operating models
- Experience working with and overseeing fund administrators, custodians and/or transfer agents
- Excellent stakeholder management skills and confidence working across both technical and non-technical teams
- Strong analytical and quantitative capabilities, ideally supported by a quantitative, finance or STEM-related academic background
- Advanced Excel skills and confidence working with large datasets and complex calculations
- Experience supporting new fund/product launches, operating-model design or process improvement
- An entrepreneurial mindset – someone who is comfortable challenging existing processes and looking for better ways of working
ETF experience would be advantageous but isn't essential – candidates coming from a strong mutual fund or broader investment/fund operations background will also be considered.
Experience with Python, VBA, workflow automation or AI tools would also be highly attractive, although genuine interest in using technology to improve operations is equally important.
Why Join?
This isn't a traditional BAU operations position. The team has a genuine mandate to improve how the function operates, with significant focus on automation, AI, new product development and scalable operating models.
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