London | Leading Global Investment Firm | Highly Competitive Package
A leading global investment firm is hiring a hands-on Global Desktop Support Manager to lead and transform its end-user support function. This is a rare opportunity to build what could be the best support team in the industry, and the business will pay top of market for the right leader.
The role:
You’ll own desktop support across the firm globally. Your users will range from portfolio managers and traders to senior leadership, all of them in a fast-paced, high-expectation environment. Expect a real mandate for change: you’ll raise standards, modernise how support is delivered, and turn a capable team into an exceptional one.
Responsibilities:
- Lead, mentor, and develop a globally distributed desktop support team across multiple regions, setting clear standards and a culture of ownership.
- Stay hands-on: pick up tickets, step in on complex or high-priority issues, and set the bar through your own work.
- Deliver white-glove support to front office and senior stakeholders, where speed and precision are non-negotiable.
- Turn around team performance by identifying gaps in skills, process and tooling, and driving measurable improvement.
- Use AI and automation to modernise the support function: self-service, intelligent ticket routing, proactive monitoring and automated remediation.
- Run follow-the-sun coverage, escalation paths and incident response across regions.
- Partner with infrastructure, security and engineering teams so that changes land smoothly for users.
- Oversee desk and floor moves, new joiner setups, and BCP/DR readiness for the end user environment.
What we’re looking for:
- Proven experience managing desktop or end user support teams of 5+ engineers. Experience leading a globally distributed team is a strong plus.
- A leader who leads from the front and is comfortable getting stuck into tickets.
- A track record of transforming an underperforming team into a high-performing one.
- Fresh ideas on how AI and automation can reshape the support function.
- The ambition to build and lead the best support team in the world.
- Experience supporting trading floors or front office users, is essential.
Global Desktop Support Manager - (£200k - £300k TC) employer: Orbis Group
Orbis Group is an exceptional employer, offering a dynamic work environment in London where innovation meets security. As a Cloud & AI Security Engineer, you will not only enhance your technical skills but also have the opportunity to shape the future of security strategies within a collaborative team. With a strong focus on employee growth and a culture that values creativity and initiative, Orbis Group stands out as a place where your contributions truly matter.
