At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Join Orbis Education and Care, a leader in specialist education and care services.
- Benefits: Competitive salary, career development opportunities, and a supportive IT team.
- Other info: Enjoy exposure to exciting projects and a close-knit team atmosphere.
- Why this job: Make a real impact while working with varied technologies in a dynamic environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service abilities.
The predicted salary is between 26000 - 32000 £ per year.
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end‑to‑end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high‑quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Skills & Experience
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
What’s On Offer
- Supportive, close‑knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
If you’re an experienced IT Support Analyst looking for a varied, hands‑on role where you can make a real impact, we’d love to hear from you.
IT Support Analyst (1st and 2nd Line) in Cardiff employer: Orbis Education & Care
Orbis Education and Care is an exceptional employer, offering a supportive and close-knit IT team environment in Cardiff, where you can thrive while providing vital IT support to enhance the quality of care for individuals with complex needs. With a strong focus on employee growth, you will have access to varied technologies and projects, ensuring your skills are continuously developed in a meaningful role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (1st and 2nd Line) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Show off your troubleshooting skills and how you handle customer service situations—this is key for roles like the IT Support Analyst.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that excite you, like Orbis Education and Care. Tailor your approach to highlight how your skills align with their needs, especially in supporting users and managing systems.
✨Tip Number 4
Follow up after your applications! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart. Plus, it shows you're genuinely interested in the role.
We think you need these skills to ace IT Support Analyst (1st and 2nd Line) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and Windows. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant projects or experiences.
Show Off Your Communication Skills:Since this role involves supporting users, we need to see your communication skills in action. Use clear and concise language in your application, and maybe even share an example of how you’ve helped someone solve a tech issue in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Orbis Education & Care
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since you'll be providing support to users, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively resolved user issues and maintained a positive attitude, even under pressure.
✨Familiarise Yourself with the Company
Research Orbis Education and Care to understand their mission and the role technology plays in their services. This will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user requests. Practise articulating your thought process clearly, as this will demonstrate your problem-solving abilities and proactive approach.
