At a Glance
- Tasks: Provide 1st & 2nd line IT support and troubleshoot technical issues.
- Company: Join Orbis Education and Care, a leader in specialist education and care services.
- Benefits: Supportive team, career development opportunities, and exposure to varied technologies.
- Other info: Dynamic environment with opportunities for growth in a vital function.
- Why this job: Make a real difference by supporting users and improving IT systems.
- Qualifications: Experience in IT support, strong troubleshooting skills, and good communication.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Skills & Experience
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
What’s On Offer
- Supportive, close-knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
Read more employer: Orbis Education & Care Ltd
Birchwood School, part of Orbis Education and Care, is an exceptional employer that fosters a warm and nurturing environment for both staff and students. As a Receptionist, you will be integral to our community, enjoying a supportive team atmosphere, clear pathways for professional development, and access to various employee benefits, including health plans and retail discounts. Join us in making a meaningful impact in the lives of children and young people with Autism and complex needs in Cardiff.
Contact Details:
Orbis Education & Care Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Orbis Education & Care Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Orbis Education & Care Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Orbis Education & Care Ltd!
✨Direct Apply to Orbis Education & Care Ltd
Let's not forget to apply directly through the Orbis Education & Care Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Read more
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Orbis Education & Care Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Orbis Education & Care Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Orbis Education & Care Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
