IT Support Analyst (1st & 2nd Line) - Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
About the Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Skills & Experience
- Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
What’s On Offer
- Supportive, close-knit IT team
- Exposure to varied technologies and projects
- Career development opportunities within a growing organisation
Orbis Privacy Notice: https://orbis-group.co.uk/applicant-privacy
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Read more employer: Orbis Education & Care Ltd
Birchwood School, part of Orbis Education and Care, is an exceptional employer that fosters a warm and nurturing environment for both staff and students. As a Receptionist, you will be integral to our community, enjoying a supportive team atmosphere, clear pathways for professional development, and access to various employee benefits, including health plans and retail discounts. Join us in making a meaningful impact in the lives of children and young people with Autism and complex needs in Cardiff.
Contact Details:
Orbis Education & Care Ltd Recruitment Team
