IT Support Analyst (1st & 2nd Line) - Cardiff, We're looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You'll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes-making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
Competitive salary
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IT Support Analyst in Cardiff employer: Orbis Education and Care
Orbis Education and Care is an exceptional employer, offering a supportive work culture that prioritises collaboration and professional development. As a Specialist Speech & Language Therapist in Powys, you will enjoy a term-time only schedule, allowing for a healthy work-life balance while making a meaningful impact on children's communication skills. With opportunities for training and involvement in educational planning, you'll be part of a dedicated team committed to enhancing the lives of those we serve.
