At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various systems.
- Company: Orbis Education and Care, a supportive team in Cardiff.
- Benefits: Hybrid working model with career development opportunities.
- Other info: Great opportunity for growth in a dynamic environment.
- Why this job: Join a proactive team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support and strong Microsoft 365 skills required.
The predicted salary is between 25000 - 35000 £ per year.
Orbis Education and Care in Cardiff is seeking a proactive IT Support Analyst to join their IT team. This position involves providing 1st and 2nd line support across various systems, working in a hybrid model. Responsibilities include troubleshooting, managing user accounts, and assisting with IT improvements.
The ideal candidate will have IT support experience, strong Microsoft 365 skills, and a customer-focused approach. Join a supportive IT team that offers career development opportunities.
Hybrid IT Support Analyst (1st/2nd Line) | Windows & M365 in Cardiff employer: Orbis Education and Care
Orbis Education and Care is an exceptional employer located in Cardiff, offering a dynamic work environment where IT Support Analysts can thrive. With a strong emphasis on career development and a supportive team culture, employees are encouraged to grow their skills while contributing to meaningful improvements in IT services. The hybrid working model provides flexibility, making it an attractive opportunity for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Analyst (1st/2nd Line) | Windows & M365 in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at Orbis Education and Care on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on your Windows and M365 knowledge. We want to demonstrate our expertise in troubleshooting and user account management.
✨Tip Number 3
Be ready to talk customer service! Since this role is all about supporting users, we should have examples ready that showcase our customer-focused approach and how we've handled tricky situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to highlight our relevant experience for the Hybrid IT Support Analyst role.
We think you need these skills to ace Hybrid IT Support Analyst (1st/2nd Line) | Windows & M365 in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and Microsoft 365 skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled IT issues in the past. We’re looking for proactive problem solvers, so share those success stories that demonstrate your customer-focused approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Orbis Education and Care
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Microsoft 365 skills before the interview. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and confidence in dealing with IT issues.
✨Show Off Your Customer Service Skills
Since the role requires a customer-focused approach, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate effectively and resolve issues while keeping users informed and satisfied.
✨Understand the Hybrid Model
Familiarise yourself with what a hybrid working model entails, especially in an IT support context. Be prepared to discuss how you would manage remote support versus on-site assistance, and any tools or strategies you’ve used to stay organised and efficient in a hybrid environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the IT team and their current projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals. For example, ask about the types of IT improvements they are currently focusing on.
