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- Tasks: Lead and mentor customer service teams to enhance satisfaction and loyalty.
- Company: Join Wavin, a purpose-driven company making a difference globally.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Be part of a transformative team that values your unique skills and perspectives.
- Qualifications: Extensive leadership experience in customer service and strong commercial acumen.
- Other info: Dynamic role with opportunities for growth in a diverse, international setting.
The predicted salary is between 48000 - 72000 £ per year.
At Wavin – an Orbia business, purpose is what draws us together and drives us every single day. Everywhere we are, we are thinking big and working smart to solve some of the toughest challenges. This is where your abilities can be developed. Where your ambitions can be realised. Where you can own your part in our transformation. Where you can find a diverse, global community of teammates who are making a difference with you.
We are currently recruiting for a UK based Senior Manager Customer Services to join our BU Northern Europe Leadership team. The main purpose of the role is to assume responsibility for the Customer Service function in the BU Northern Europe which includes the UK and Ireland, Denmark, Finland, Norway and Sweden. Your team will ensure that our customer experiences the optimal Wavin service and receives the right solution. You will be responsible for ensuring that enquiries are quickly and professionally converted into quotations and advice, orders are processed flawlessly, and projects are smoothly guided through to delivery and invoicing.
As part of the BU Northern Europe leadership team, you will play a pivotal role in attaining best performance. You’ll do this by determining plans, progress and success for our BU alongside your colleagues in the BU leadership team and coaching and effectively leading your Customer Service teams to achieve strategic business objectives.
Responsibilities:- Ensuring that service delivery aligns with broader business objectives to drive and enhance satisfaction and loyalty.
- Tracking and analysing key performance indicators including but not limited to NPS in order to drive continuous improvement.
- Mentoring and leading large, geographically dispersed teams and overseeing all HR activity including, but not limited to, recruitment and training and development.
- Partnering with Sales, Product Management and Marketing teams to integrate customer feedback into product roadmaps and service enhancements.
- Significant experience in an international matrix organisation with a strategic and operational mindset.
- Extensive experience in a senior leadership role within a large and complex Commercial and Sales Excellence function.
- Strong commercial acumen with the ability to manipulate, interpret, report and present complex data.
- The ability to co‑ordinate and forge consensus across various senior commercial stakeholders with diverging interests.
- Experience with leading/being part of change management process at organisational level.
- Proficiency in the Microsoft Office suite and knowledge of CRM platforms (ideally Dynamics) and sophisticated analytics (Power BI).
- The ability to persuade, effectively influence and lead by example.
- Experience with B2C or B2B E-Commerce and Infrastructure project sales.
- A combination of proven coaching and inspiring leadership experience.
- Excellent communication skills across all mediums with high energy and positivity in order to lead the transformation both on culture and process thinking in our BU.
- A results driven, self‑motivated, tenacious and resilient approach.
Customer Service Senior Manager in Doncaster employer: Orbia group
Contact Detail:
Orbia group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wavin through LinkedIn. A friendly chat can give us insider info on the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by researching common questions for senior management roles. We should also think about how our past experiences align with Wavin's mission and values, so we can showcase our unique skills.
✨Tip Number 3
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and show our enthusiasm for the role. Plus, it keeps us on their radar!
We think you need these skills to ace Customer Service Senior Manager in Doncaster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your unique skills and experiences align with our mission at Wavin. Make it personal and relatable – we love a good story!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this specific role. Highlight your experience in customer service and leadership, especially in international settings. We’re looking for someone who can really connect the dots between their background and what we do.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements and skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at Orbia group
✨Know Your Customer Service Metrics
Familiarise yourself with key performance indicators like NPS and how they relate to customer satisfaction. Be ready to discuss how you've used data to drive improvements in previous roles, as this will show your strategic mindset.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led large teams, especially in a geographically dispersed environment. Highlight your mentoring approach and how you’ve fostered a positive culture while achieving business objectives.
✨Understand the Business Landscape
Research Wavin and its position within the industry. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their transformation. This shows that you’re not just looking for any job, but are genuinely interested in their mission.
✨Communicate with Energy and Positivity
During the interview, maintain a high energy level and a positive attitude. Practice articulating your thoughts clearly and confidently, as excellent communication skills are crucial for this role. Remember, they want someone who can inspire and lead!