Strategic Account Manager: Paid Media & SEO (B2B SaaS)

About Us

We help B2B Tech and SaaS businesses scale with precision through high-impact, data-driven performance marketing. At Performance Marketer Collective Ltd we offer bespoke digital marketing strategies to ambitious brands to improve their market share and grow their bottom line.

We specialise in:

• Paid Search & Social: Disciplined media buying and campaign management focused on rationality and results.
• SEO: Long-term authority building and structured, technical excellence.
• Data & Analytics: Providing the logic and clarity needed to make informed business decisions.

Our partners are primarily B2B SaaS and Tech businesses that value consistency and reliability. We don’t just ‘run ads’; we are our clients’ trusted advisors and loyal extension of their internal team, ensuring every penny of their budget is treated with frugality and care.

Our Mission & Vision

Our mission is to build high-performing campaigns that get results for our clients’ bottom-line, so that they can feel confident in their campaigns and grow their business successfully. Our vision is to be the UK’s most reliable and impactful performance marketing agency for the B2B SaaS and Tech sector.

Our Values

• Precision & Logic: We rely on data, not hunches.
• Clear Communication & Storytelling: We tell the story of the data for complete clarity.
• Prioritised Action: We focus on action that moves the needle.
• Constant Improvement: We encourage AI to bolster our initiatives and approach.

What you’ll do

To take full ownership of client relationships, providing a calm and structured environment where accounts thrive through consistent retention and logical growth. You are the guardian of the client’s goals and the bridge between technical precision and business impact.

Main Success-KPI

• Client Satisfaction Score: Maintaining a high level of professional candor and service.
• Client Retention Rate / Churn: Ensuring long-term loyalty and partnership.
• Client Revenue Targets: The percentage of clients achieving their defined financial objectives.
• Advocacy: Number of testimonials and referrals collected through high-quality delivery.

Outcomes

• Excellence in Satisfaction: Achieve an average Client Satisfaction Rate of 9+/10.
• Stability: Increase and maintain the Customer Retention Rate.
• Impact: Ensure that 80%+ of clients achieve their monthly revenue targets through careful monitoring.
• Growth: Collect at least 1 client testimonial case study per quarter.
• Partnership: Secure 3 new client referrals per quarter through exceptional relationship management.

Responsibilities

• Primary Contact: Act as the main point of contact, ensuring clients feel a sense of peace and confidence in our service.
• Reporting & Communication: Lead weekly client meetings and produce reports with precision, logic, and clarity.
• Specialist Coordination: Manage SEO, Paid Search, and Paid Social specialists to ensure projects are delivered with discipline, on time, to the high expected standard and within budget.
• Strategic Development: Develop rational strategies that align with the client’s long-term objectives.
• In-Person Client Meetings: Manage your pre-approved discretionary hospitality budget for client facing activities primarily in Central London.
• AI Integration: Confidently utilise and adapt to AI tools to increase efficiency, improve reporting and provide deeper insights into account performance.
• Issue Resolution: Resolve project-related challenges quickly and effectively, maintaining a calm manner.
• Account Growth: Identify logical opportunities to expand services where it adds genuine value to the client.
• Storytelling: Articulate the context of the data and complex tasks of channel specialists into a coherent, impact-focused narrative for the client.

Competencies

• Ownership & Accountability: You take full responsibility for outcomes with a ‘What can I improve?’ mindset, leaving ego at the door.
• Precision & Attention to Detail: You ensure no detail slips through the cracks; your work is a hallmark of reliability.
• Structured Proactivity: You anticipate challenges and prepare for them with a disciplined, forward-thinking approach.
• Logical Intelligence: You are a quick learner who soaks up information and adapts to new technologies with ease.
• Consistent Persistence: You go the extra mile to ensure commitments are met, following through on every agreement.
• Cordial Communication: You lead tough conversations with politeness and confidence, always seeking a harmonious solution.

You’ll report to: Founder

We’re looking for a seasoned professional for a full-time, hybrid, Chelmsford/London position.

This will be for you if…

• You have at least 4 years of experience as an Account Manager within a digital agency (Essential).
• You have a proven track record in B2B Digital Marketing.
• You are highly proficient with Google Products and have an interest in the ‘how’ behind ad platforms or SEO.
• You value structure and stability through systems but are eager to adapt to the future of AI-driven marketing.
• You prefer a calm, organised environment where logic and results are the priority.

Why join us

We provide a stable, hybrid-working environment where your discipline is rewarded, and your well-being is a priority. You will have the autonomy to take ownership of your accounts within a supportive team that feels like a partnership. As a key early hire, you will play a pivotal role in the scale-up of the business. You will have the unique opportunity to help shape the company culture, working environment, and overall team experience.

More of our Benefits!

• Real ownership and room to grow with paid-for training provided.
• A culture that values talent, ideas, hard work and action.
• 25 days holiday (plus bank holidays).
• Enhanced pension contributions.
• Enhanced maternity and paternity leave.
• High-value growth-based incentives.
• Opportunities for highly accelerated career paths.
• Work from abroad (5 weeks in the year).
• More to come (guided by you).