At a Glance
- Tasks: Coordinate safeguarding operations and support schools with data management and communication.
- Company: Join EDClass, a leader in educational safeguarding and compliance.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Other info: Be part of a mission-driven team committed to the welfare of young people.
- Why this job: Make a real difference in student safety while developing your skills in a dynamic role.
- Qualifications: Strong organisational skills and a passion for education and safeguarding.
The predicted salary is between 30000 - 40000 £ per year.
The Safeguarding Support and Onboarding Co‑Ordinator acts as the operational and administrative anchor for the safeguarding department. This role ensures data integrity, prompt communication, and a seamless flow of information between schools, the safeguarding team, and the Senior Leadership Team. The co‑ordinator manages inbound requests, maintains learner records, and assists the Designated Deputy Safeguarding Lead (DDSL) and the safeguarding team to ensure a safe, compliant environment and to support the schools and MATs MPOCs, SPOCs and DSLs.
Learner Onboarding and Profile Management
- Enrolment and Profiles: Conduct learner enrolments via telephone, ensuring all necessary personal and risk data is captured accurately.
- Profile Auditing: Check learner profiles submitted directly by schools. If information is missing or incomplete, contact the school promptly to gather the required details.
- Watchlist Allocation: Assign learners to the appropriate safeguarding watchlist based on the profile data and risk assessment.
- Data Gathering: Actively chase outstanding data, including missing IP addresses, EHCPs, to ensure seamless platform integration.
Platform Administration and Data Management
- Seat Management: Extend or terminate learner seats on the platform as officially requested by the school.
- Platform Removal: Process the removal of learners from the platform when instructed by the school.
- Term Dates Maintenance: Manage the term dates spreadsheet, updating it with new schools and removing institutions that have not renewed.
- Holiday Administration: Ensure all learners are systematically ended or restarted in alignment with term dates and school holidays.
- Pathway Co‑ordination: Support the pathway co‑ordinator with adding, removing, or amending timetables and pathways.
- Administrative tasks: sending no camera emails; illness and absence; chasing EHCPs, chasing IPs and What 3 words; learner of the day; certificates; behaviour sanctions emails; rewards; streaks of online attendance.
High‑Level Meeting Coordination
- Termly Reviews: You are responsible for arranging and coordinating these meetings. A critical requirement is ensuring the Head of SEND is booked and present for these reviews.
- Automated Activations: Oversee the automated onboarding process. Even though it is automated, you must still verify that the Letter of Assurance, EHCP requirements, and Safeguarding contacts are correctly logged.
- Reactivation: Proactively target “Dormant” or “Zero‑Usage” accounts to get them back into the platform ecosystem.
Key Duties
- Work in partnership with the Second in Charge of Safeguarding.
- Collaborate effectively with the Teaching and Learning team to meet the needs of learners.
- Process data integration requests from school MIS systems via the secure third‑party company (Wonde) and perform Wonde refreshes.
- Carry out any other duties commensurate with the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team.
Customer Support and Communication
- Frontline Support: Act as the first point of contact for school staff and MAT representatives via telephone, support inbox emails, and the ticketing system.
- Stakeholder Guidance: Build relationships with school and MAT staff, guiding them through platform usage, reporting access, and system navigation.
- Outreach: Contact schools regarding ongoing or reported issues, or upon request from internal teams.
- Documentation: Note all communications accurately on the relevant school or MAT account.
Skills, Knowledge, and Experience Required
- Professional and Technical Skills: Good data analytical skills, full knowledge of the Microsoft suite, and Zoho proficiency.
- Industry Knowledge: Good working knowledge of the education and skills sector, particularly regarding schools, academies, and MAT structures.
- Problem Solving: Strong negotiation, decision‑making, and problem‑solving skills.
- Organisation: Excellent time management skills with accurate work and strong attention to detail.
Personal Attributes
- High level of self‑motivation, dependability, and resilience.
- Flexible approach to working with the ability to use your own initiative.
- Excellent team‑working skills with the ability to liaise across all business areas.
- Polite and professional manner.
Ethos and Safeguarding
- Ethos: Proper and professional regard for the ethos, policies, and practices of the company, maintaining high standards of attendance and punctuality.
- Relationships: Build relationships rooted in mutual respect while observing proper boundaries appropriate to the position. Show tolerance and respect for the rights of others.
- British Values: Uphold fundamental British Values, including democracy, the rule of law, individual liberty, mutual respect, and tolerance of those with different faiths and beliefs.
- Safeguarding: EDClass is committed to safeguarding the welfare of children and young people. To be successful, you must be eligible to receive a DBS check that is relevant to the post.
Professional Conduct and Ethos
- Clinical Detachment: Treat all cases neutrally and factually without emotional enmeshment.
- Process Adherence: Strictly follow the established protocols to eliminate internal chaos and protect colleagues.
- Quiet Professionalism: Ensure all tasks are completed accurately and handed over correctly, contributing to a “drama‑free” environment.
Safeguarding and Customer Support Co-Ordinator in Sheffield employer: Orange Recruitment
EDClass is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values collaboration and communication. Located in a dynamic educational environment, the role of Safeguarding and Customer Support Co-Ordinator provides opportunities for meaningful engagement with schools and MATs, ensuring a safe and compliant atmosphere for learners. With a commitment to safeguarding and a focus on employee development, EDClass fosters a workplace where individuals can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Safeguarding and Customer Support Co-Ordinator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orange Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orange Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Safeguarding and Customer Support Co-Ordinator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orange Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Orange Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orange Recruitment!
How to prepare for a job interview at Orange Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
