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- Tasks: Support customers in finding their dream homes through phone, live chat, and email.
- Company: Join Goodlord, a mission-driven company transforming the renting experience.
- Benefits: Competitive salary, generous holiday, mental health support, and personal development opportunities.
- Other info: Dynamic work environment with opportunities for growth and a supportive team culture.
- Why this job: Be part of a passionate team making a real difference in the rental market.
- Qualifications: Customer-focused mindset and attention to detail; contact centre experience preferred but not essential.
The predicted salary is between 26900 - 27700 £ per year.
This role is based in our Sheffield office 3 days per week with 2 days working from home. PLEASE NOTE – THE FIRST 5 WEEKS WILL BE FULL TIME IN THE OFFICE.
Working hours: 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working)
Salary: £26,900 (Year 1 OTE of £27,700)
Start Date: must be able to start on Tuesday 12th May 2026
Contact Centre experience is highly desirable for this role.
Our mission: Two in five people in the UK rent their homes. Goodlord’s mission is to be the gold standard platform for renting. We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.
The Opportunity:
- Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy via phone, live chat and email.
What we need from you:
- Previous experience working in a highly targeted and fast-moving contact centre is highly desirable.
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Great attention to detail and can easily identify inconsistencies.
It would also be great if:
- You have previous experience in conducting credit or ID checks or working within the lettings industry.
- You’re super organised and have proven your ability to prioritise effectively.
What’s in it for you:
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work – certified.
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do.
What’s next: If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment where people can do their best work.
Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. Regrettably we are not able to provide sponsorship for this role.
Customer Support Executive in Sheffield employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Sheffield
✨Tip Number 1
Get familiar with our mission and values! When you know what we stand for, you can tailor your conversations to show how you fit into our culture. This will help you connect better during interviews.
✨Tip Number 2
Practice makes perfect! Before your initial call with Lily, do a mock interview with a friend or family member. This will help you feel more confident and articulate your customer-centric mindset clearly.
✨Tip Number 3
Be ready to showcase your attention to detail! During the interview, share examples of how you've identified inconsistencies in past roles. This will demonstrate your ability to support our customers accurately.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application seen. Plus, it shows us you’re serious about joining the Goodlord team!
We think you need these skills to ace Customer Support Executive in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight any relevant experience, especially if you've worked in a contact centre before. We want to see how you can bring your unique skills to our team!
Show Off Your Customer-Centric Mindset: In your application, emphasise your ability to understand and meet customer needs. Share examples of how you've gone above and beyond for customers in previous roles. This is super important for us at Goodlord!
Attention to Detail is Key: We love candidates who can spot inconsistencies and pay attention to the little things. Make sure to proofread your application and maybe even include a brief example of how your attention to detail has made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it helps us keep track of your application. Plus, it shows you're keen to join our mission at Goodlord!
How to prepare for a job interview at Orange Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Goodlord and its mission. Understand their approach to making renting simple and transparent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
If you have contact centre experience, make sure to emphasise it during the interview. Share specific examples of how you've met targets or supported customers in previous roles. If you lack direct experience, think about transferable skills from other jobs that demonstrate your customer-centric mindset.
✨Prepare for AI Screening
Since the initial phone call is conducted by an AI assistant called Lily, practice answering common interview questions clearly and concisely. Focus on showcasing your communication skills and ability to handle customer queries, as this will be crucial for the role.
✨Showcase Your Organisational Skills
Being organised is key for a Customer Support Executive. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where your organisational skills made a difference in your work.