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- Tasks: Be the first point of contact for schools and parents, resolving queries and providing support.
- Company: Join EDClass, a company dedicated to safeguarding and supporting education.
- Benefits: Competitive salary, flexible working options, and opportunities for personal development.
- Why this job: Make a real difference in education while building strong relationships with clients.
- Qualifications: GCSEs in English and Maths, plus a passion for helping others.
- Other info: Office-based role in Dinnington, Sheffield, with full-time, part-time, and term-time options.
The predicted salary is between 24000 - 30000 £ per year.
This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development. EDClass is committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post.
The Communications and Operations department help to develop strong relationships with EDClass clients and customers. Representatives answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services.
Duties:
- Work in partnership with the Communications & Operations Manager
- Be the first point of contact for schools, parents and student enquiries by phone and email
- Collect and analyse feedback from schools and parents
- CRM management
- Audit customer accounts
- Collaborate effectively with our teaching and learning team to meet the needs of our learners
- Capacity management analysis to ensure full service usage, value for money and upgrades when necessary
- Processing requests for data integration from schools MIS system via a secure third-party company (Wonde) and Wonde refreshes
- Carry out any other duties commensurate to the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team
Skills, knowledge and experience required for this role:
- Good time management skills
- Staff must have proper and professional regard for the ethos, policies and practices of the company, and maintain high standards in their own attendance and punctuality
- Building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to staff’s positions
- Showing tolerance of and respect for the rights of others
- Not undermining fundamental British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs
- Flexible approach to working
- Ability to use own initiative
- Good data analytical skills
- Good knowledge of the education & skills sector
- Excellent communication skills
- Good problem-solving skills
- High level of self-motivation
- Demonstrate high levels of resilience
- High level of dependability
- Good team working skills-ability to work and liaise with colleagues across all businesses
- Work is accurate with good attention to detail
- Polite, professional manner
- Negotiation skills
- Decision making skills
- Full knowledge of Microsoft suite
Qualifications required for this role:
- English and Maths GCSE A*- C, 5 – 9 or equivalent – Essential
- Safeguarding knowledge and understanding – Essential
- Confident in using ICT for a range of purposes – Essential
This role is not remote and is based in our office in Dinnington, Sheffield. Within this role we are open to full time, part time and term time only applicants. £27,000 full time role, 40 hours a week. Please note that Job Specifications may be subject to change.
Customer Support Advisor in Sheffield employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EDClass. Understand their values and how they support schools and students. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to be clear and professional. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to work well with colleagues will demonstrate that you're a great fit for the team at EDClass.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates about the role!
We think you need these skills to ace Customer Support Advisor in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Support Advisor role. Highlight your relevant skills and experiences that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Orange Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer issues or built strong relationships, as this will demonstrate your capability in this area.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples where you’ve successfully navigated challenges in customer support or teamwork, and be ready to discuss these in detail.
✨Demonstrate Your Passion for Education
Since the role involves working within the education sector, express your enthusiasm for helping schools and students. Share any relevant experiences or insights you have about the education system, and how you can contribute positively to their mission at EDClass.
