Citizens Advice Sandwell & Walsall is seeking a Quality Coach to lead quality assurance, coaching and learning across advisers and volunteers. You will monitor casework, ensure adherence to the Quality of Advice standards and funder requirements, and drive continuous improvement of service delivery.
You will provide coaching, feedback and training, analyse quality data to identify trends, and support development plans while promoting equality and a learning culture across the organisation.
#J-18808-LjbffrQuality Coach: Elevate Advice Standards employer: Orange Recruitment
At Orange Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and high-quality service. Our Aberystwyth location provides a vibrant community atmosphere, with opportunities for professional growth and development in the housing and estate maintenance sector. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to employee well-being.
