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- Tasks: Support the Shop Manager in daily operations and lead a passionate team.
- Company: Join TÅ· Hafan, a charity dedicated to supporting families in need.
- Benefits: Enjoy competitive salary, generous holiday, and health perks.
- Other info: Flexible hours with opportunities for personal growth and team bonding.
- Why this job: Make a real difference in your community while developing your retail skills.
- Qualifications: Retail experience and strong interpersonal skills are essential.
The predicted salary is between 27243 - 27243 £ per year.
Vacancy type: Paid Vacancy
Function: Retail
Location: Penarth
Salary: £27,243 per annum
Contract type: Permanent
Contract hours: Full time
Weekly hours: 37.5 hours per week (5 days) Monday to Sunday
About the shop
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top‑performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store. Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
About the role
As a Deputy Shop Manager you’ll support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
Work schedule: 5 days per week (Monday to Sunday) 9.00 am to 5.00 pm (including regular Sundays and Bank Holidays).
About you
- Retail or customer‑facing experience, with the ability to support the Shop Manager in delivering targets and objectives.
- Demonstrated commercial awareness, strong organisational skills, a drive to provide excellent service and share responsibility for the performance of the shop.
- Good interpersonal skills – ability to build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community.
- Personable, professional, and brings warmth and enthusiasm to every interaction.
- Leadership: lead by example and motivate the volunteer team, creating a positive, inclusive and fun team culture.
- Keen eye for detail and a flair for creating an inviting, commercial shop floor.
- Comfortable working at pace, managing multiple tasks, and adapting to the evolving needs of the day – whether that’s supporting volunteers, moving and processing stock, or stepping onto the till to drive sales and Gift Aid.
- Flexibility, reliability and ownership. Confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly.
- Passionate about the role of charity retail in sustainability, community engagement and raising vital funds.
The benefits of working for TÅ· Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program providing a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any TÅ· Hafan Retail shop)
- Retail bonus scheme (subject to Shop Performance)
Shop Manager (Penarth) employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager (Penarth)
✨Tip Number 1
Get to know the shop and its community! Before your interview, take a stroll around Penarth and familiarise yourself with the local vibe. Understanding the customer base and the charity's impact will help you connect better during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or improved customer service. We want to see how you can bring that positive energy to our shop and inspire both staff and volunteers.
✨Tip Number 3
Be ready to discuss your commercial awareness. We love candidates who can think on their feet about stock management and visual merchandising. Prepare some ideas on how you could enhance the shop's performance and attract more customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Shop Manager (Penarth)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your retail experience and any leadership skills that align with what we're looking for. This shows us you’re genuinely interested in the position!
Show Your Passion: We love seeing candidates who are passionate about charity work and community engagement. Share any relevant experiences or motivations that drive you to apply for this role at TÅ· Hafan. It helps us see how you fit into our team culture!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orange Recruitment
✨Know the Shop Inside Out
Before your interview, take some time to research the Penarth shop and its community. Familiarise yourself with its unique selling points, such as the strong donor base and the shop's role in supporting TÅ· Hafan. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Deputy Shop Manager, you'll need to lead a team of staff and volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your ability to create a positive and inclusive culture, which is key for this role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would maximise income and meet KPIs in a retail environment. Think about strategies for visual merchandising and stock management that could enhance sales. Showing that you understand the commercial side of charity retail will set you apart.
✨Emphasise Your Customer Service Approach
Excellent customer service is crucial in this role. Prepare to share specific instances where you've gone above and beyond for customers. Discuss how you would ensure a welcoming atmosphere in the shop and how you plan to engage with the local community effectively.