At a Glance
- Tasks: Coordinate motorcycle preparation and deliver exceptional customer service during handover.
- Company: Join the SuperBike Factory, a leader in the motorcycle industry.
- Benefits: Enjoy a competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Ongoing training and development opportunities in a fast-paced environment.
- Why this job: Be part of creating memorable experiences for motorcycle enthusiasts.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27262 - 27262 € per year.
This is a varied and customer-focused role where you’ll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you’ll ensure bikes are fully prepared, presented to a high standard, and ready for collection — while delivering exceptional customer service throughout the journey. You’ll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You’ll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We’re Looking For
Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast‑paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer‑focused approach
Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You’ll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Satisfaction Agent – Donington employer: Orange Recruitment
At SuperBike Factory in Donington, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a competitive salary, comprehensive health and wellness support, and ongoing training opportunities, we foster a positive work culture where customer satisfaction is at the heart of everything we do. Join us to be part of a dynamic team that ensures every motorcycle handover is a memorable experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Satisfaction Agent – Donington
✨Tip Number 1
Get to know the company! Research SuperBike Factory and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the SuperBike Factory family.
We think you need these skills to ace Motorcycle Progressor / Customer Satisfaction Agent – Donington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you’ve gone above and beyond to create memorable experiences for customers, just like we do at StudySmarter!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Motorcycle Progressor role. We love seeing candidates who put in the effort!
Be Professional and Positive:Your written application should reflect a professional and positive attitude. Use clear language and keep it friendly – we’re all about creating a welcoming environment here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Orange Recruitment
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, their features, and any recent news in the motor trade industry. This will show your passion for the role and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle customer queries professionally.
✨Showcase Your Organisational Skills
Since this role involves managing multiple priorities, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to keep track of tasks and ensure everything runs smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
