At a Glance
- Tasks: Coordinate motorcycle preparation and ensure a smooth handover for customers.
- Company: Join Europe’s largest used motorcycle retailer, SuperBike Factory.
- Benefits: Competitive salary, Netflix membership, gym discounts, and health support.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a passionate team delivering exceptional customer experiences.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: SuperBike Factory, Macclesfield
Job Type: Permanent | Full Time
Join Europe’s Largest Used Motorcycle Retailer
At SuperBike Factory, we’re passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe’s largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we’ve continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
The Role
This is a varied and customer-focused role where you’ll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you’ll ensure bikes are fully prepared, presented to a high standard, and ready for collection — while delivering exceptional customer service throughout the journey. You’ll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What You’ll Be Doing
- Providing a warm, professional welcome to customers collecting their motorcycles
- Ensuring motorcycles have completed workshop preparation and are ready for handover
- Carrying out pre-collection quality inspections to identify and resolve any issues
- Coordinating with workshop and sales departments to ensure customer expectations are met
- Managing customer queries and resolving concerns promptly and professionally
- Ensuring motorcycles are cleaned, presented, and showroom-ready
- Maintaining accurate records, documentation, and vehicle status updates
- Booking motorcycles into internal systems and updating CRM records
- Supporting showroom presentation and stock management
- Taking high-quality photographs of motorcycles for online listings
What We’re Looking For
Essential Skills & Experience
- English and Maths (Grade C/4 or above) or equivalent
- Previous experience in a customer service or customer-facing role
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Strong organisational and communication skills
- Confident using CRM systems and Microsoft Office
- Professional, positive, and customer-focused approach
Desirable
- Previous experience valeting vehicles or motorcycles
- Interest in motorcycles or the motor trade industry
What You’ll Get
- Competitive salary
- Netflix membership
- Discounted gym membership
- Group Life Assurance
- Staff discount on bikes and accessories
- Cycle to Work scheme
- Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
- Enhanced maternity, paternity, and sick pay
- Ongoing training and development opportunities
Why Join SuperBike Factory?
We’re building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow. You’ll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we’d love to hear from you. Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
Motorcycle Progressor / Customer Handover Agent – Macclesfield employer: Orange Recruitment
At SuperBike Factory, we pride ourselves on being Europe’s largest used motorcycle retailer, offering a vibrant and supportive work culture in Macclesfield. Our commitment to employee growth is evident through ongoing training opportunities and a range of benefits including competitive salaries, health and wellbeing support, and staff discounts. Join us to be part of a passionate team that values innovation and teamwork, ensuring every customer enjoys a memorable motorcycle handover experience.
StudySmarter Expert Advice🤫
We think this is how you could land Motorcycle Progressor / Customer Handover Agent – Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and motorcycle knowledge. Practise your responses with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your passion! If you have a love for motorcycles, let it shine through in your conversation. Share any personal experiences or stories that highlight your enthusiasm for the industry. It’ll make you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motorcycle Progressor / Customer Handover Agent – Macclesfield
Some tips for your application 🫡
Show Your Passion for Motorcycles:When you're writing your application, let your love for motorcycles shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the biking community and delivering an awesome experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Use keywords from the job description to show us you understand the role and are ready to jump in!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Show us your personality, but also demonstrate that you can communicate effectively with customers and colleagues alike.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orange Recruitment
✨Know Your Motorcycles
Brush up on your motorcycle knowledge before the interview. Familiarise yourself with different models, features, and what makes a bike showroom-ready. This will show your passion for the industry and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. This role is all about delivering exceptional service, so showcasing your experience here is key.
✨Show Your Organisational Skills
Since the job involves coordinating between teams and managing multiple priorities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
