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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a dynamic workshop environment.
- Company: Join SuperBike Factory, a leading name in the motorcycle industry.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Why this job: Kickstart your motorcycle career while helping customers find their perfect ride.
- Qualifications: Experience in customer service or automotive roles is essential; passion for motorcycles is a plus.
- Other info: Be part of a vibrant team with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also as part of your role you’ll also be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience.
What You’ll Be Doing Day-to-Day:
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories
- Manage service bookings, workflows, and ensure technicians receive accurate job information
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed
- Maintain accurate customer records, service documentation, and process payments
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers
- Uphold store presentation, brand values, and a high-quality customer experience
What We’re Looking For:
Essential:
- Previous experience in a Parts, Clothing or Service Advisor role
- Experience within the automotive or motorcycle industry
- Familiarity with workshop management systems and parts catalogues
- Comfortable in a fast-paced, customer-facing environment
- Proficient with CRM systems and Microsoft Office.
Desirable:
- Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
Aftersales Advisor – Macclesfield employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor – Macclesfield
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you can demonstrate your ability to handle enquiries and recommend products. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that Aftersales Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SuperBike Factory team!
We think you need these skills to ace Aftersales Advisor – Macclesfield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for motorcycles shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and helping customers find the right parts and accessories.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or the automotive/motorcycle industry. We’re looking for specific examples of how you've excelled in similar roles, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orange Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of motorcycle parts and accessories. Familiarise yourself with common queries customers might have and be ready to discuss how you can help them. This will show that you're not just interested in the role, but that you genuinely understand the products you'll be dealing with.
✨Customer Service is Key
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to maintain high standards in a fast-paced environment.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to aftersales roles, such as how you would manage service bookings or handle customer complaints. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
✨Show Your Passion
Let your enthusiasm for motorcycles shine through! Share any personal experiences or stories that highlight your passion for the industry. Employers love candidates who are genuinely excited about the role and the products they’ll be working with.
