At a Glance
- Tasks: Support IT infrastructure, resolve user issues, and implement system improvements.
- Company: Join the Oil & Pipelines Agency, a key player in managing UK naval fuel depots.
- Benefits: Enjoy 30 days holiday, life assurance, generous pension, and healthcare schemes.
- Other info: Opportunity for career growth in a dynamic environment with occasional travel.
- Why this job: Be part of a friendly team and make a real impact on IT operations.
- Qualifications: Relevant IT qualification or experience in support roles; 1-2 years preferred.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a working pattern of Monday to Thursday at site, and Friday WFH.
This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user’s issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.
The role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external. Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving licence is essential for the successful candidate.
Responsibilities
- Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users.
- Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director or the Human Resources Manager any suspected infringements.
- Ensure management of change processes are fully adhered to for all changes proposed.
- Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.
- The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.
- Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.
- Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.
- To manage the ordering, configuration and deployment of end-user IT hardware.
- To carry out additional projects or activities as assigned by the IT Infrastructure Manager/ Snr IT Infrastructure Engineer.
- Resolve and/or escalate issues in a timely fashion.
- Create and maintain documentation/records where necessary.
- Ensure that all completed work is detailed and all relevant databases are updated.
- Maintain secure backup controls as necessary.
- Produce technical implementation and recovery documentation.
- Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.
- Recognise actual or potential compatibility issues to resolve or avoid such issues.
- Support the Snr IT Infrastructure Engineer in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.
The candidate
You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment. Typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi‑site environments and remote support is desirable but not essential. Candidates should live within 45 minutes to an hour commute of Garelochhead.
Required Knowledge/Skills
- Basic understanding of cloud services (O365, Azure) with willingness to develop further.
- Working knowledge of:
- Windows Operating System
- Microsoft Office 365 apps
- Basic Active Directory tasks (password resets, group membership, user creation)
- Basic networking concepts (DNS, DHCP, IP addressing)
- Understanding of endpoint devices (laptop/desktop build, configuration, troubleshooting) as required in the JD (ordering, configuring, deploying hardware).
- Ability to create and maintain simple documentation and update records effectively.
- Willingness to learn and support:
- SharePoint Online
- Intune / Endpoint Manager
- File systems, GPO basics
- Comfortable liaising with third‑party support providers under guidance.
Stage 1 Interviews 22 July 2026 (By Teams)
Stage 2 Interviews 4 August 2026 (Face to Face at Site)
The Organisation
The Oil & Pipelines Agency is a Public Corporation formed by the Oil and Pipelines Act 1985. Our current primary purpose is to manage, operate and maintain 6 Naval OFD’s (Oil Fuel Depots) and 1 Petroleum Storage Depot in the UK, as well as overseas, on behalf of the MOD. We currently have around 200 employees in the UK.
The Benefits
- 30 days Holiday [Plus Bank Holidays]
- 4 x annual salary life assurance [after probation] & Group Income Protection Policy
- Generous Pension Scheme
- Group Healthcare Scheme (permanent staff only)
IT Analyst in Helensburgh employer: Orange Recruitment
The Oil & Pipelines Agency is an excellent employer, offering a supportive and friendly work environment at our Garelochhead location. With a focus on employee growth, we provide opportunities for professional development and a generous benefits package, including 30 days of holiday, life assurance, and a robust pension scheme. Join us to be part of a dedicated team that values collaboration and innovation in maintaining critical infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst in Helensburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Orange Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Orange Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Orange Recruitment!
✨Direct Apply to Orange Recruitment
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We think you need these skills to ace IT Analyst in Helensburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Orange Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Orange Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Orange Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
