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- Tasks: Monitor CCTV feeds, respond to incidents, and assist in investigations.
- Company: Join Alert Monitoring, a leader in security solutions based in Trowbridge.
- Benefits: Enjoy 20 days holiday, free parking, and health support apps.
- Why this job: Be part of a dynamic team ensuring safety and security while working nights.
- Qualifications: No experience needed; training provided, but admin skills and a confident phone manner are essential.
- Other info: Work 4 on 4 off night shifts with occasional day shifts for training.
The predicted salary is between 27518 - 27518 £ per year.
CONTROL ROOM CCTV OPERATOR – Office Based, 4 on 4 off (Night Shift)
Alert Monitoring (part of the AlertSystems Group) is recruiting a CCTV Operator to work nights in the Alarm Receiving Control Room based in Trowbridge, Wiltshire.
Alarm Receiving Control Room CCTV Operator 4 on 4 off (Night Shift).
What you’ll do –
- Observe images from multiple commercial CCTV alarm screens using the latest in remote monitoring technology and software. Carry out investigations.
- Detect security breaches and threats.
- Analyse and investigate security data, record and report incidents and liaise with teammates, security guards, key holders, security engineers and the emergency services duringdynamic live security events and situations.
- Respond to fire, intruder, CCTV and life support system events.
- Assist in investigations with clients and police forces.
- Assist with remote entry to properties.
- Remotely assist persons in lift entrapment situations.
- Call handling and customer service.
- Shifts: 4 on 4 off (nights). You will be required to work occasional day shifts for training purposes and holiday cover.
What we’re looking for –
- The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
- Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
- Confident telephone manner and good customer service skills.
- PC competence, including Microsoft Outlook and Excel.
- SIA CCTV Operators badge (not essential as training will be provided).
What we offer –
- Salary £27,518 per annum (£12.60 per hour).
- 20 days holiday per annum.
- SIA (Security Industry Authority) CCTV Operators training.
- Group Pension contributions.
- Free on-site parking.
- Group Life Insurance Cover x1 annual salary.
- Employee Assistance Programme including –BenefitHub App – employee rewards programme & incentives;Medicash App – health cash plan;Help@hand App – health & Wellbeing support.
All offers of employment are subject to satisfactory 5 year work history verification and the successful completion of a DBS (police) check. Candidates should live within a 10 mile radius of Trowbridge BA14 8RH.
Please Note:Thank you for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
(No agencies)
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Control Room CCTV Operator (Nights) employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room CCTV Operator (Nights)
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and software used in remote monitoring. This will not only help you understand the role better but also demonstrate your enthusiasm and readiness to adapt to the tools you'll be using.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling calls and liaising with various stakeholders, being articulate and confident can set you apart from other candidates.
✨Tip Number 3
Consider gaining a basic understanding of security protocols and incident response procedures. This knowledge will show that you're proactive and serious about the responsibilities of the role.
✨Tip Number 4
If you don't already have an SIA CCTV Operators badge, express your willingness to undergo training. Highlighting your eagerness to learn and comply with industry standards can make a positive impression.
We think you need these skills to ace Control Room CCTV Operator (Nights)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Control Room CCTV Operator. Familiarise yourself with the specific tasks mentioned in the job description, such as monitoring CCTV feeds and responding to security incidents.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job requirements. Emphasise any previous roles involving security, monitoring, or customer service, and ensure your skills in admin tasks and PC competence are clearly stated.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the skills and experiences mentioned in the job description. Explain why you are interested in the role and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Orange Recruitment
✨Know Your Tech
Familiarise yourself with the latest CCTV monitoring technology and software. Being able to discuss specific tools and how they can be used in security operations will show your technical aptitude.
✨Demonstrate Attention to Detail
Highlight your ability to follow procedures accurately. Prepare examples of how you've successfully logged and reported incidents in previous roles, as this is crucial for the position.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. A confident telephone manner is essential, so consider role-playing common scenarios you might encounter.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how you would handle specific situations, such as responding to security breaches or assisting in investigations. This shows your preparedness and understanding of the role.
