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- Tasks: Support older people and their families with housing, social, and financial needs.
- Company: Join Age Connects Cardiff & the Vale, a compassionate community-focused organisation.
- Benefits: Part-time hours, 35 days annual leave, and potential for contract extension.
- Why this job: Make a real difference in the lives of vulnerable individuals and empower them to thrive.
- Qualifications: Experience in health and social care, strong communication skills, and a driving licence.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 12000 - 16000 £ per year.
Based: Cardiff
Salary: £14,948.40
Term: Fixed Term from November 1st, 2025, until March 31st, 2026 (possibility of extending until March 2027 subject to confirmation of funding)
Hours: Part-time, 21 hours per week, Preferably Monday, Tuesday and Wednesday with some flexibility for the right candidate
Annual leave – 35 days including bank holidays pro-rated to hours worked.
Overview
Age Connects Cardiff & the Vale is seeking a dedicated and compassionate Community Liaison Officer to join our Broker Service, working in partnership with the Cardiff Community Resource Teams (CRTs).
The successful candidate will be passionate about making a real difference in the lives of older people, their carers and families.
We are looking for a dynamic individual to join our team.
In this exciting role you will be integrated within the Cardiff Community Resource Team. The role is hands-on, working directly with individuals to help resolve specific housing, social and financial issues. You will provide direct support, empowering people to overcome barriers and access the services they need.
As part of an integrated team of health and social care professionals, you will need to work flexibly in a busy environment, acting as a conduit ensuring that information on Third Sector provision is readily accessible to relevant professionals coordinating service provision to meet identified needs.
If the above sounds like you, and you have a flexible approach to work with a can-do attitude, we would love to hear from you.
You must be able to drive and have access to a car.
If successful you will need to pass an Enhanced DBS Check.
Age Connects Cardiff & the Vale are an equal opportunities employer.
There is no closing date for this role and the vacancy will close when a successful candidate has been appointed.
JobPurpose
The Community Liaison Officer will work proactively as part of the Community Resource Team (CRT), providing direct support and information to older people and their families in their own homes. The role focuses on empowering individuals to maintain independence, improve wellbeing and resolve specific housing, social and financial needs:
- On their discharge from hospital
- To prevent avoidable hospital admissions
- To help choose an appropriate care home
They will work in partnership with C3SC and GVS to ensure that a range of voluntary sector health and social care services are pulled together in response to the identified needs of older people who have been referred to the CRT.
This job description outlines the key performance indicators of, and output required from the Community Liaison Officer. It is not a definitive list, and the role may well change and evolve over time.
Main Duties and Responsibilities
- Provide direct support with social care tasks and offer emotional support to individuals who may be vulnerable, unwell or distressed.
- Empowering Clients to make informed choices and access the services they need.
- Build good working relationships and work closely with health and social care professionals in the CRT by responding to referrals and reporting back on Clients progress.
- Attending allocation and (where appropriate) weekly multi-disciplinary meetings.
- Encourage Clients to accept services and make informed decisions.
- Work in partnership with C3SC and GVS to raise awareness of voluntary sector services and contribute to the production of voluntary sector information resources, where appropriate.
- Provide information and liaise with a wide range of external services to ensure older peoples needs are met.
- Support applications for housing. Grants and financial entitlements.
- Contribute to the monitoring and evaluation report by assisting with the compilation of service statistics and the production of case studies as requested by the Service Manager.
- Inputting the above into the PARIS database.
- Coordinate and action referrals from the Community Resource Team and put together packages of the most appropriate voluntary sector support for older people in response to identified need.
Job Description
- Work within clearly defined working practices and organisational policy and procedure as well as work within the University Health Boards honorary contract.
- Work with the Service manager and colleagues to explore and trial any new service developments particularly in relation to the contribution of the role to the CRT.
- Contribute to changes in working practice for own work area through supervision and learn meetings.
- Responsible for submitting money given as donations to the finance team.
- Be responsible for handling Clients money for shopping and paying bills, ensuring accurate records are kept.
- Awareness of how budgetary controls and expenditure impacts the team, i.e. the effectiveness of fuel costs.
- Keeping up to date with learning and development, ensuring current legislation, codes of practice and guidance are followed.
- Take part in staff meetings as and when required.
- To be responsible for your own health and safety and the health and safety of others.
- To ensure you follow the company’s policies and processes, in particular equal opportunities, discrimination and safeguarding.
- Undertake any other reasonable duties deemed appropriate by your manager.
Person Specification
- Ability to demonstrate excellent English language skills
- Commitment to undertake/participate in appropriate training
- Good understanding of health and social care skills
- Working collaboratively with relevant health and social care staff in both statutory and third sector
- Working in a hospital or community setting
- Experience of managing caseloads
- Experience of working unsupervised whilst being a good team player
- Experience of organizing and prioritising own workload
- Experience of using a person-centred approach to guide work
- Experience of supporting individuals with housing, financial entitlements or grant applications
- Experience of producing statistical information, reports and patient stories
- Ability to empathise and communicate sensitively with older people
- Ability to initiate, plan and assist service users in gaining access to services in the community
- Ability to provide emotional support and communicate effectively with individuals in distress or with complex needs
- Driving licence and access to a car, and be willing to travel throughout the area
- Good IT skills with knowledge of Microsoft Office 365
- Flexible approach to work and a can do attitude.
- Commitment to the aims of Age Connects Cardiff and the Vale
- Commitment to confidentiality and equal opportunities with a positive attitude to ageing
Desirable
- Experience of liaising and communicating with other agencies
- Knowledge of relevant legislation, i.e. SSWB Act, Mental Capacity Act, Human Rights and Safeguarding
- Ability to deliver presentations
- Ability to communicate in Welsh
#J-18808-Ljbffr
Community Liaison Officer employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their mission, especially when it comes to supporting older people and their families. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable answering common questions and discussing your experiences. The more you practice, the more confident you'll feel when it's time to shine!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at Age Connects Cardiff & the Vale.
We think you need these skills to ace Community Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping older people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to fit the Community Liaison Officer role. Highlight your skills and experiences that align with the job description, especially those related to social care and working with vulnerable individuals.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised!
How to prepare for a job interview at Orange Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Community Liaison Officer inside out. Familiarise yourself with Age Connects Cardiff & the Vale's mission and values, as well as the specific needs of older people in the community. This will help you demonstrate your passion for making a difference during the interview.
✨Showcase Your Empathy
This role requires a compassionate approach, so be ready to share examples from your past experiences where you've provided emotional support or helped vulnerable individuals. Highlight how you've empowered clients to make informed choices and overcome barriers, as this aligns perfectly with the job's focus.
✨Be Ready to Collaborate
Since you'll be working closely with health and social care professionals, prepare to discuss your experience in teamwork and collaboration. Think of specific instances where you've successfully worked with others to achieve a common goal, especially in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
