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- Tasks: Be the first point of contact for male victims of domestic abuse, providing support and guidance.
- Company: Safer Wales, a Real Living Wage employer dedicated to inclusive support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Join a team that values empathy, inclusivity, and personal growth.
- Why this job: Make a real difference in the lives of men facing domestic abuse with a trauma-informed approach.
- Qualifications: Experience in helpline or customer-facing roles, with strong communication skills.
The predicted salary is between 25353 - 25353 £ per year.
Location: Cardiff
Salary: MS4 – £25,353.25
Safer Wales is a Real Living Wage employer and is currently reviewing its salary framework to ensure fairness and sustainability.
Hours: Full-time (part-time considered)
Responsible to: Service Manager
Closing Date: 13 May
Interview Dates: 21–22 May
About the Role
Safer Wales recognises that men experiencing domestic abuse often face additional barriers when seeking support. The Dyn Service provides inclusive, trauma-informed support that enables men to feel safe, respected, and able to explore their options without judgement. As a Helpline Risk & Access Officer, you will be the first point of contact for individuals reaching out to the service. Your role will focus on initial engagement, risk assessment, and facilitating access to appropriate support. This is not an advocacy or caseload position. Instead, it is a triage and coordination role, ensuring individuals receive timely, appropriate responses and are referred to specialist practitioners where needed, in line with Safer Wales' “no wrong door” approach.
Key Responsibilities
- Helpline & First Contact
- Act as a welcoming and professional first point of contact for male victims of domestic abuse
- Respond to calls, emails, and online enquiries using a trauma-informed approach
- Provide immediate emotional support, reassurance, and clear information
- Build trust with callers while maintaining professional boundaries
- Risk Assessment & Access
- Conduct structured risk assessments (DASH RIC training provided)
- Identify and escalate risk in line with safeguarding procedures
- Facilitate timely referrals to specialist services where required
- Provide appropriate signposting to internal and external support services
- Administration & Coordination
- Maintain accurate, confidential, and respectful records
- Support referral tracking and information sharing across the Dyn Service
- Manage administrative aspects of triage and access processes
- Ensure compliance with data protection and organisational policies
- Safeguarding & Professional Practice
- Recognise and respond to safeguarding concerns appropriately
- Work within trauma-informed, strengths-based, and anti-oppressive frameworks
- Maintain clear boundaries in line with the scope of the role
- Teamwork & Development
- Work collaboratively with colleagues, including IDVAs and wider teams
- Participate in supervision, reflective practice, and ongoing training
- Contribute to a positive, inclusive workplace culture
Person Specification
Essential Experience
- Experience in a helpline, administrative, coordination, or customer-facing role
- Experience supporting individuals in emotionally sensitive situations
- Ability to gather and accurately record sensitive information
Essential Skills & Qualities
- Empathetic, non-judgemental communication style
- Strong organisational and administrative skills
- Ability to remain calm under pressure
- Confidence working within clear procedures and boundaries
- Commitment to trauma-informed and person-centred practice
- Understanding of the importance of inclusive support for male victims
Essential Knowledge
- Awareness of domestic abuse and its impact
- Understanding of safeguarding, confidentiality, and professional boundaries
- Commitment to equality, diversity, and anti-oppressive practice
Desirable
- Experience in domestic abuse, housing, health, or community services
- Experience working in a helpline or triage environment
- Knowledge of DASH RIC (or willingness to train)
Our Values
- Trauma-informed, strengths-based practice
- Removing stigma for male victims of abuse
- Empowering individuals and respecting autonomy
- Partnership working across sectors
- Supporting staff wellbeing through supervision and learning
Role Scope
This role focuses on risk triage, access, and coordination only. It does not include long-term casework, advocacy, or MARAC responsibilities.
Dyn Domestic Abuse Helpline Risk & Access Officer (Male Victims) in Cardiff employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dyn Domestic Abuse Helpline Risk & Access Officer (Male Victims) in Cardiff
✨Tip Number 1
Get to know the organisation! Research Safer Wales and their Dyn Service. Understanding their values and approach will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for male victims, being able to convey empathy and reassurance is key. Role-play with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Prepare for situational questions. Think about how you'd handle sensitive situations or risk assessments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Safer Wales.
We think you need these skills to ace Dyn Domestic Abuse Helpline Risk & Access Officer (Male Victims) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dyn Domestic Abuse Helpline Risk & Access Officer role. Highlight your relevant experience in helplines or customer-facing roles, and show us how your skills align with our values of trauma-informed and inclusive support.
Showcase Your Empathy: In your application, let us see your empathetic and non-judgemental communication style. Share examples of how you've supported individuals in emotionally sensitive situations, as this is key to building trust with callers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your information logically. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us promptly and allows you to easily track your application status. Plus, it’s a great way to explore more about our mission and values!
How to prepare for a job interview at Orange Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpline Risk & Access Officer. Familiarise yourself with the trauma-informed approach and the importance of being a welcoming first point of contact for male victims. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Empathy
Since this role involves supporting individuals in emotionally sensitive situations, be prepared to share examples of how you've used empathetic communication in past experiences. Highlight your ability to build trust and maintain professional boundaries while providing reassurance and support.
✨Prepare for Risk Assessment Questions
Expect questions related to risk assessment and safeguarding procedures. Brush up on your understanding of these concepts and be ready to discuss how you would handle various scenarios. If you're not familiar with DASH RIC, express your willingness to learn and train.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues and other services. Be ready to talk about your experience working in teams and how you contribute to a positive workplace culture. Emphasise your commitment to ongoing training and reflective practice, as this aligns with Safer Wales' values.