At a Glance
- Tasks: Manage complex customer claims and support your team with technical guidance.
- Company: Join Devon Bay Solutions, a trusted provider of property repair and home emergency services.
- Benefits: Enjoy hybrid working, private medical insurance, and career development opportunities.
- Other info: Work in a supportive environment with flexible hours and a casual dress code.
- Why this job: Make a real difference by mentoring others and delivering exceptional customer experiences.
- Qualifications: Experience in insurance claims and strong customer service skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
- Job Type: Full-time
- About Devon Bay Solutions
Devon Bay Solutions is a trusted provider of property repair and home emergency services across the UK.
We also manage a wide range of insurance claims, including First Notification of Loss (FNOL), Legal Expenses, Mediation and Vehicle Assistance.
As our business continues to grow, we’re looking for an experienced Senior Customer Solutions Specialist to join our team.
This is an excellent opportunity for an experienced claims or customer service professional who enjoys mentoring others, sharing technical knowledge and leading by example while continuing to deliver an exceptional customer experience.
The Role
As a Senior Customer Solutions Specialist, you’ll play a key role in supporting both our customers and our team.
Alongside managing your own caseload, you’ll provide day-to-day technical guidance, support colleagues with complex queries, help prioritise workloads and contribute to maintaining the high standards of service our customers expect.
Working closely with the Head of Quality & Productivity, you’ll help drive performance, quality and continuous improvement across the department.
Key Responsibilities
- Handle complex customer claims from First Notification of Loss (FNOL) through to resolution.
- Support colleagues with technical guidance and assistance on complex cases.
- Act as an escalation point for customer queries and complaints.
- Verify policy cover and ensure claims are validated accurately.
- Coordinate emergency repairs with our approved contractor network.
- Monitor claim progress and ensure service level agreements are consistently achieved.
- Assist with prioritising and distributing workloads across the team.
- Help coach and develop team members through ongoing support and knowledge sharing.
- Maintain accurate claim records and documentation.
- Ensure compliance with FCA regulations, data protection legislation and company procedures.
- Promote a positive, collaborative and customer-focused team environment.
About You
We’re looking for someone who combines excellent customer service skills with strong technical knowledge and a genuine passion for supporting others.
You’ll have
- Previous experience within insurance claims, assistance services or a regulated customer service environment.
- Strong understanding of claims handling and customer service best practice.
- Experience managing complex customer enquiries and complaints.
- Excellent communication and interpersonal skills.
- The confidence to coach, mentor and support colleagues.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Excellent attention to detail and problem-solving abilities.
- The ability to remain calm and make sound decisions in a fast-paced environment.
- Confidence using multiple computer systems simultaneously.
Previous experience in a senior, team leader or mentoring capacity would be advantageous but is not essential.
We’re looking for someone with the right attitude, technical knowledge and a passion for helping others succeed.
Working Hours
Shift rotation between 8:00am and 8:00pm, five days per week, including some weekends (with a weekday off when working weekends).
Benefits
- Hybrid working following successful probation
- Company pension
- Private medical insurance
- Life insurance
- Sick pay
- Free on-site parking
- Casual dress
- Career development opportunities
- Supportive and collaborative working environment
- Additional Information
- Driving licence and access to a vehicle are essential.
- Work location: Hybrid remote in Bristol (BS35 3QH).
- #J-18808-Ljbffr
Senior Customer Solutions Specialist in Bristol employer: Orange Recruitment
At Orange Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and high-quality service. Our Aberystwyth location provides a vibrant community atmosphere, with opportunities for professional growth and development in the housing and estate maintenance sector. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Solutions Specialist in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orange Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orange Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Solutions Specialist in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orange Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Orange Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orange Recruitment!
How to prepare for a job interview at Orange Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
