At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a vibrant motorcycle environment.
- Company: Join Europe’s largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Other info: Great career growth opportunities in a fast-paced, dynamic setting.
- Why this job: Be part of a passionate team that values innovation and teamwork.
- Qualifications: Experience in automotive or motorcycle service roles is essential.
The predicted salary is between 28000 - 28000 £ per year.
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, we’ve grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
We don’t just fix bikes – we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s got your back.
We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital link between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department.
Also as part of your role you’ll be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience.
What You’ll Be Doing Day-to-Day:
- Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories
- Manage service bookings, workflows, and ensure technicians receive accurate job information
- Advise customers on parts and accessories, coordinating with suppliers and stock as needed
- Maintain accurate customer records, service documentation, and process payments
- Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers
- Uphold store presentation, brand values, and a high-quality customer experience
What We’re Looking For:
Essential:
- Previous experience in a Parts, Clothing or Service Advisor role
- Experience within the automotive or motorcycle industry
- Familiarity with workshop management systems and parts catalogues
- Comfortable in a fast-paced, customer-facing environment
- Proficient with CRM systems and Microsoft Office.
Desirable:
- Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales.
Benefits:
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
Aftersales Advisor – Donington employer: Orange Recruitment
SuperBike Factory is an exceptional employer that fosters a vibrant work culture where teamwork and innovation thrive. Located in Donington, employees benefit from a supportive environment that encourages personal growth and development, alongside perks such as a Netflix membership, discounted gym access, and comprehensive health and wellbeing support. Join us to be part of a passionate team dedicated to delivering outstanding customer service in the exciting world of motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor – Donington
✨Tip Number 1
Get to know the company inside out! Research SuperBike Factory, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for motorcycles, which will definitely impress them.
✨Tip Number 2
Practice your customer service skills! Since the Aftersales Advisor role is all about delivering top-notch service, think of scenarios where you can demonstrate your ability to handle customer queries and recommend products. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend motorcycle events to meet people in the industry. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SuperBike Factory team. So, get that application in and good luck!
We think you need these skills to ace Aftersales Advisor – Donington
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for motorcycles shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and helping customers find their perfect ride.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or the automotive/motorcycle industry. We’re looking for specific examples that show how you've excelled in similar roles, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the SuperBike Factory family!
How to prepare for a job interview at Orange Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of motorcycles and the services offered by SuperBike Factory. Familiarise yourself with common parts, accessories, and workshop management systems. This will not only help you answer questions confidently but also show your passion for the industry.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer. SuperBike Factory values excellent service, so demonstrating your ability to connect with customers will set you apart.
✨Show Your Team Spirit
Since teamwork is a big part of the culture at SuperBike Factory, be ready to talk about how you've collaborated with others in past roles. Share stories that highlight your ability to work well in a team and support your colleagues, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Aftersales Advisor role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
