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For Companies At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for customers.
- Company: Join Age Connects Morgannwg, a charity dedicated to supporting older people in the community.
- Benefits: Enjoy a competitive salary, family-friendly policies, and discounts at Cynon Linc.
- Other info: Flexible hours with opportunities for personal and professional development.
- Why this job: Make a difference in people's lives while gaining valuable experience in hospitality.
- Qualifications: Experience in catering or hospitality and a passion for customer service.
The predicted salary is between 19800 - 19800 £ per year.
Based: Cynon Linc, Aberdare, CF44 7BD
Hours: 15 hrs per week
Salary: £12.75 per hour
Contract length: Permanent
Reports to: Hospitality Manager
About Us
Age Connects Morgannwg is the leading charity working with older people living in Rhondda Cynon Taf, Bridgend and Merthyr Tefil. We have a strong history with over 45 years of supporting older people and their families through some of the most difficult times in their life.
Job Purpose
As part of a small catering team, this role will ensure every customer of The Hub Café and Coffee Shop has a positive experience and will want to return again and again. Under the direction of the Lead Chef, this role will help with preparation of food in the kitchen and ensure the swift operation of The Hub Café and Coffee Shop whilst maintaining a high level of customer service, cleanliness, and service.
As a core part of the Catering team, a friendly, warm, and welcoming manner is essential.
The post will comprise three components:
- Customer Service
- Maintain a clear customer focus, proactively develop and maintain high standards of customer care.
- Take orders and make recommendations where they would be welcomed, introducing new dishes or specials, whilst noting any special requirements the customers may have.
- Ensure The Hub Café and Coffee Shop is compliant to the highest possible standards of safety, cleanliness, quality, and performance standards.
- Work closely with the Hospitality Manager to ensure the catering needs are met for all organisations hiring space at Cynon Linc in line with requirements.
- Operational
- Be confident in the production of high-quality food and refreshments.
- Process payments made via card and cash, dealing with transactional enquiries whilst confident to cash up and reconcile at the end of the day.
- Ensure The Hub meets all Quality Assurance standards required to establish and maintain a Food Standard rating of 5.
- Serving hot and cold food and drinks such as coffee, tea, artisan and speciality beverages, cakes and some light hot food items.
- Ensure all tables are cleared, cleaned, and turned over in a timely manner minimising waiting times and maintaining the overall appearance of The Hub Café and Coffee Shop.
- Work closely within a high performing team of paid staff and volunteers to deliver on organisational values, goals and targets.
- Cleanliness and hygiene
- Cleaning and sterilising countertops, kitchen walls, floors, stoves, ovens, grills and sinks to the daily, weekly & monthly schedule.
- Cleaning the front counter once it is closed to ensure it is ready for the next day.
- Removing kitchen waste from waste containers and disposing of them properly.
- Keeping the refuse & recycling area tidy and ready for collection.
- Flagging any faulty or damaged equipment or food packaging to the lead chef and/or Hospitality manager.
- Responding to Environmental health request and reports under the supervision of your line manager.
All Cynon Linc roles are expected to work some weekends and evenings. All staff/volunteers working for Age Connects Morgannwg are expected to respond appropriately to any concerns that they may have regarding the abuse/inappropriate treatment of vulnerable adults. This will usually mean alerting their line manager. The protection of vulnerable adults is a core responsibility at all times.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job which the jobholder may be required to perform. Flexibility is essential since the jobholder’s working hours will be determined by the requirements of the business.
PERSON SPECIFICATION
Education/Training (Type/Level)
- Essential: Food Hygiene Level 2
- Desirable: Food Hygiene Level 3, Customer Service qualification (NVQ)
Experience (Years, field)
- Essential: Minimum of 12 months experience of working within a busy catering or hospitality facility.
- Desirable: Experience of working in a community-based café, Experience of working as a Barista.
Skills/Abilities
- Essential: Customer service experience, Competent using an Electronic Point of Sale system, Able to resolve customers' complaints/feedback, Able to work unsupervised and manage own time effectively, Able to maintain a high standard of safety and cleanliness within a catering environment, Understands and maintains confidentiality at all times.
Personal Characteristics
- Essential: Integrity, Commitment to their own personal and professional development, Confidential and discrete, Conscientious, Confident and assertive, Works at pace, Solution focused, Innovative, Motivated, Proactive, Cares about people, Enthusiastic – wants to do a great job and always does their best, Takes ownership, Has initiative – doesn’t wait to be told, Copes well with pressure, Not afraid to make mistakes and will learn from them.
Why Work For Us?
- Family friendly employer
- Mileage allowance
- Discount at Cynon Linc
- Access to independent financial advice
- Workplace wellbeing scheme
- Employee assistance programme
Hyb Café Barista in Aberdare employer: Orange Recruitment
Contact Detail:
Orange Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hyb Café Barista in Aberdare
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and chat with the staff. This shows your interest and helps you understand their customer service style.
✨Tip Number 2
Practice your barista skills! If you’ve got experience, show it off. If not, watch some tutorials online to get familiar with making drinks and handling customers.
✨Tip Number 3
Be ready to talk about your past experiences. Think of examples where you’ve provided great customer service or handled tough situations. We love a good story!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate people who care about our community.
We think you need these skills to ace Hyb Café Barista in Aberdare
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing great customer service. Share any experiences where you went above and beyond to make someone's day better – it really helps us see your enthusiasm!
Highlight Relevant Experience: Make sure to mention any previous roles in catering or hospitality, especially if you've worked in a café or as a barista. We want to see how your skills align with what we do at The Hub Café.
Be Yourself: We’re looking for friendly and warm individuals, so don’t be afraid to let your personality shine through in your application. A little bit of your unique charm can go a long way in making a great impression!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on board with our fantastic team!
How to prepare for a job interview at Orange Recruitment
✨Know Your Customer Service Basics
Since this role is all about providing a fantastic customer experience, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share how you handle complaints or difficult situations with a positive attitude.
✨Familiarise Yourself with Food Hygiene Standards
Given the importance of cleanliness and food safety in this role, make sure you understand the basics of food hygiene. If you have your Food Hygiene Level 2 certification, mention it! If not, be prepared to discuss how you would ensure high standards of cleanliness and safety in the café.
✨Show Off Your Barista Skills
If you have experience as a barista, now's the time to shine! Talk about your favourite coffee drinks, any special techniques you use, and how you keep up with busy periods. If you don’t have direct experience, express your enthusiasm for learning and your love for coffee culture.
✨Demonstrate Team Spirit
This role involves working closely with a team, so highlight your ability to collaborate and support others. Share examples of how you've worked effectively in a team setting, especially in fast-paced environments. Show that you're not just a lone wolf but someone who thrives in a community-focused atmosphere.