Receptionist

Location: Corwen

Salary: £24,479 per annum (£13.45 per hour)

Hours: 35 hours per week

Contract: Permanent

Probation: 3 months

Be the welcoming face of our community! Do you enjoy meeting people, helping others and keeping things organised? SDCP is seeking a friendly, professional and organised Receptionist to welcome visitors and help our busy community centre run smoothly.

Your responsibilities will include:

• Welcome visitors and respond to telephone and face-to-face enquiries.
• Manage bookings and routine administration.
• Maintain accurate records and handle correspondence.
• Process payments, receipts and basic cash transactions.
• Support colleagues, volunteers and community activities.
• Help keep the Centre safe, welcoming and efficient.

What we’re looking for:

• Excellent communication and interpersonal skills.
• Friendly, approachable and professional manner.
• Good organisational and administrative abilities.
• Confidence using computers and Microsoft Office.
• Accuracy, discretion and ability to manage competing priorities.
• Positive, flexible approach to teamwork.

Previous reception, administration or customer service experience would be an advantage.

Benefits:

• 20 days’ annual leave plus 8 public holidays and a 3% employer pension contribution.

Appointment is subject to relevant safeguarding and recruitment checks.

Interviews: Wednesday 9 December 2026

Closing date: Friday 20 November 2026

SDCP is an Equal Opportunities Employer and welcomes applications from all sections of the community. Reasonable adjustments are available for disabled applicants.

Reports to: Centre & Transport Co-ordinator / Operations Manager or designated senior manager

Location: Predominantly Centre-based in Corwen, although flexibility to provide cover for external events is essential.

Purpose of Role:

To provide a professional, welcoming and efficient reception and administrative service, ensuring that visitors, service users, staff, volunteers and callers receive appropriate support and information. The Receptionist helps maintain accurate records, supports bookings and payments, and contributes to the safe, organised and community-focused operation of the Centre.

Flexibility, Teamwork and Staff Cover:

As part of a busy community centre, all staff are expected to work collaboratively and respond flexibly to changing service needs and priorities. The postholder will provide reasonable cover for colleagues and assist with other duties during busy periods, annual leave and sickness absence, as agreed with their line manager.

Overall Accountability:

To manage the day-to-day reception function, communications, routine administration, bookings, payments and visitor support in accordance with organisational procedures, while maintaining confidentiality, accuracy, professionalism and a high standard of customer service.

EMPLOYMENT CONDITIONS:

• Employer Pension Contribution: 3% employer pension contribution.
• Annual Leave Entitlement: 20 days’ annual leave per annum plus 8 public holidays, based on a full-time, five-day working week, pro rata for other working patterns and part-year service.

Upon completion of 3 years’ continuous service, you will be entitled to an additional day’s annual leave for each completed year of service up to a maximum of 5 additional days after 8 years’ continuous service.

Additional / Prerequisite Conditions:

• Integrity, reliability, discretion and adaptability, with the ability to remain calm under pressure.
• Clear, professional communication and customer service, including respectful and empathetic contact with people from diverse backgrounds.
• Accurate administration and record keeping, with Microsoft Office / IT skills.

KEY AREAS OF RESPONSIBILITY:

Key Responsibilities:

• Reception and telephone management; welcoming visitors; handling enquiries; post and messages; room bookings; records and data entry; payments, receipts and petty cash; centre supplies and presentation; food safety checks; support for community activities; and compliance with GDPR, safeguarding, health and safety and security procedures.
• Payment processing: Receive and handle cash payments, and process card payments through SDCP’s automated payment system.
• Other organisational duties: Provide appropriate assistance with community services and activities, which may include one-to-one contact with vulnerable people, subject to training, safeguarding procedures, risk assessment and management authorisation.

Communication & Service:

Act as a positive first point of contact. Communicate clearly and respectfully with people from diverse backgrounds, listen carefully to enquiries, use empathy and discretion, and ensure matters are passed to the appropriate colleague.

Confidentiality & Safeguarding:

Protect confidential and personal information, follow GDPR and safeguarding procedures, and promptly report concerns or incidents through the appropriate channels. The successful applicant will be required to undertake a satisfactory Enhanced DBS check, including the relevant barred list check(s) where applicable, in accordance with the responsibilities of the role.

Decision Making:

Deal with routine enquiries and administrative matters within agreed procedures and delegated authority. Escalate complaints, safeguarding concerns, financial discrepancies, safety issues and matters outside the role’s authority.

Key Working Relationships:

Centre & Transport Co-ordinator; Operations Manager; Chief Officer; staff and volunteers; transport drivers and booking staff; service users; visitors; suppliers; community partners and other organisations using the Centre.

Team Working:

Work collaboratively with colleagues, communicate changing priorities and support service continuity.

Skills & systems:

• Essential: Clear communication; accurate administration and record keeping; Microsoft Office / IT skills; practical problem solving.
• Desirable: Experience of booking, payment, cash-handling or similar reception systems.

Customer service:

• Essential: Professional telephone and face-to-face customer service; ability to deal respectfully and empathetically with people from diverse backgrounds.
• Desirable: Experience in a community, voluntary or public-facing service.

Organisation & accuracy:

• Essential: Ability to organise and prioritise work, maintain accurate records and handle information and money securely.
• Desirable: Experience of working in a busy reception or administrative environment.

Teamwork & personal qualities:

• Essential: Team player; integrity; reliability; professionalism; empathy; patience; discretion; adaptability; positive attitude; ability to remain calm under pressure.

Special requirements:

• Essential: Commitment to confidentiality, safeguarding, GDPR, health and safety and inclusive service delivery.
• Desirable: Full Driving Licence; The ability to communicate through the Welsh Language, or willingness to learn.

PERFORMANCE & ACCOUNTABILITY:

Reception & Administration:

Bookings, enquiries, messages, records and routine administration are handled accurately and promptly.

Service Quality:

Service users, visitors, staff and volunteers receive a welcoming, respectful and professional service.

Information & Money:

Confidential information, payments, receipts and other monies are handled accurately and securely in accordance with procedures.

Compliance & Teamwork:

Relevant safeguarding, GDPR, health and safety, security and organisational procedures are followed, with issues escalated appropriately and effective cover/teamwork maintained.

ROLE REVIEW:

This job description outlines the main duties and responsibilities of the post and is not exhaustive. It will be reviewed periodically in consultation with the postholder to reflect changing service needs, organisational priorities and relevant requirements.