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- Tasks: Support customers in their journey from prospects to loyal users of our innovative platform.
- Company: Join Orange Logic, a leader in Digital Asset Management with a passion for impact.
- Benefits: Enjoy competitive compensation and the chance to work in a diverse, inclusive environment.
- Why this job: Make a real difference by helping clients succeed and thrive with our technology.
- Qualifications: Bachelor's degree and experience in customer success or enterprise support required.
- Other info: Be part of a dynamic team focused on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value.
This role supports Orange Logic customers as they transition from sales prospects to active users of our products. Customer Success Managers focus on building customer loyalty measured and reflected through retention, expansion, and advocacy.
Your role at Orange Logic:
- Works with customers to drive adoption, advocacy, retention, expansion, and overall success.
- Regular engagement with client stakeholders as the primary point of contact.
- Developing, executing, and continuously improving on account / success plans.
- Organizing with other teams servicing customers like professional services, support, operations and product development to align on outcomes.
- Communicating effectively with both internal and external teams to ensure superb customer satisfaction.
- Ensuring that requests are addressed in a timely and effective manner.
- Initiating enhancements to our products by continuously seeking out relevant customer feedback.
- Strategic planning for developing the customer success function.
Ideal Qualifications:
- Obtained a bachelor’s degree
- Experience supporting enterprise clients in a similar role.
- Strong experience in technology required, experience with SaaS software.
- Digital Asset Management or Media Asset Management experience is preferred.
- Knowledgeable of a customer success playbook/strategies.
- Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations.
- Excellent interpersonal, negotiation, and conflict resolution skills; ability to develop strong client relationships and manage expectations.
- Analytical thinker who can translate complex business needs into feasible solutions.
- Capable of managing a set amount of client accounts
Perks of joining the team:
- Competitive compensation
How to get started:
If you\’re excited by meaningful challenges and want to build something that matters, we encourage you to apply!
Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
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Customer Success Manager, UK employer: Orange Logic
Contact Detail:
Orange Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Orange Logic on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into the Orange Logic Platform and think about how you can help customers succeed with it. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to engage effectively with clients. Role-play common scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Orange Logic.
We think you need these skills to ace Customer Success Manager, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise clients and SaaS software, as well as any relevant skills that align with what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, don’t just list your qualifications—share examples of how you’ve tackled challenges in previous roles. We love bold thinkers who can translate complex needs into effective solutions!
Communicate Clearly: Since this role involves a lot of communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orange Logic
✨Know Your Stuff
Before the interview, make sure you understand Orange Logic's Digital Asset Management system inside and out. Familiarise yourself with their products and how they solve customer challenges. This will help you speak confidently about how you can contribute to customer success.
✨Showcase Your Experience
Be ready to discuss your previous experience supporting enterprise clients, especially in a SaaS environment. Prepare specific examples of how you've driven customer loyalty and retention in past roles. This will demonstrate your capability to excel as a Customer Success Manager.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company. Ask about their customer success strategies or how they measure customer satisfaction. It’s a great way to engage with the interviewers and show that you’re proactive.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to resolve conflicts or manage client expectations. Be ready to share these stories, highlighting your analytical thinking and ability to translate complex needs into solutions. This will illustrate your fit for the role and your potential impact on customer success.
