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- Tasks: Support sellers and internal teams by managing enquiries and resolving issues in a fast-paced environment.
- Company: Join Orange Connex UK, a leader in ecommerce fulfilment, dedicated to outstanding service.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team culture.
- Why this job: Be part of a dynamic team shaping the future of ecommerce while delivering exceptional customer service.
- Qualifications: 2+ years in customer service, ideally in ecommerce; strong attention to detail and emotional intelligence required.
- Other info: Fluency in English is essential; Mandarin is a bonus. Must be eligible to work in the UK.
The predicted salary is between 24000 - 26000 £ per year.
Are you passionate about delivering outstanding service, solving problems, and working in a fast-paced ecommerce fulfilment environment? Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team! In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction.
- Handle fulfilment-related queries via email, phone, and live chat.
- Communicate clearly with sellers and internal teams to resolve issues efficiently.
- Deliver exceptional customer service and administrative support.
- Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
Requirements:
- 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
- A quality- and results-focused mindset, with strong attention to detail.
- Strong emotional intelligence – able to show empathy and stay calm under pressure.
- Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
- A true customer advocate, always looking for ways to improve the service we offer.
- Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
- Eligible to work in the UK on a permanent basis.
At Orange Connex, we're shaping the future of ecommerce fulfilment — and our people are at the heart of it. Respect and support each other.
Salary: 24–26k (plus bonus, depending on experience).
A modern hybrid working setup in our Chiswick, London office (3 days onsite).
Specialist Services Administrator employer: Orange Connex Global UK Ltd
Contact Detail:
Orange Connex Global UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Administrator
✨Tip Number 1
Familiarise yourself with ecommerce fulfilment processes and the specific challenges faced in this sector. Understanding the nuances of logistics and customer service in a fast-paced environment will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer queries in the past. Be ready to discuss specific situations where you demonstrated empathy and maintained composure under pressure.
✨Tip Number 3
If you have experience with customer support tools like Zendesk, be sure to mention it. If not, consider familiarising yourself with such platforms to demonstrate your tech-savviness and readiness to adapt to their systems.
✨Tip Number 4
Research Orange Connex and their values. Understanding their commitment to customer service and how they operate will allow you to align your answers with their expectations, showing that you're a great fit for their team.
We think you need these skills to ace Specialist Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, especially in ecommerce fulfilment.
Craft a Compelling CV: Ensure your CV showcases your 2+ years of customer service experience. Emphasise any roles where you handled fulfilment-related queries or used customer support tools like Zendesk.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding service and solving problems. Mention specific examples of how you've demonstrated emotional intelligence and attention to detail in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Orange Connex Global UK Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in ecommerce or logistics. Highlight specific examples where you resolved issues effectively and delivered outstanding service.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve complex problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can handle fulfilment-related queries.
✨Familiarise Yourself with Tools
If you have experience with customer support tools like Zendesk, make sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would adapt to using them.
✨Emphasise Emotional Intelligence
Prepare to talk about how you manage stress and maintain empathy in challenging situations. Share examples that demonstrate your ability to stay calm and supportive while dealing with customers.
