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- Tasks: Support sellers and internal teams by managing enquiries and resolving issues in a fast-paced environment.
- Company: Join Orange Connex UK, a leader in ecommerce fulfilment, dedicated to outstanding service.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team culture.
- Why this job: Be part of a dynamic team shaping the future of ecommerce while delivering exceptional customer service.
- Qualifications: 2+ years in customer service, ideally in ecommerce; strong attention to detail and emotional intelligence required.
- Other info: Fluency in English is essential; Mandarin is a bonus. Must be eligible to work in the UK.
The predicted salary is between 24000 - 26000 £ per year.
Are you passionate about delivering outstanding service, solving problems, and working in a fast-paced ecommerce fulfilment environment? Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team! In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction.
- Handle fulfilment-related queries via email, phone, and live chat.
- Communicate clearly with sellers and internal teams to resolve issues efficiently.
- Deliver exceptional customer service and administrative support.
- Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
Requirements:
- 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
- A quality- and results-focused mindset, with strong attention to detail.
- Strong emotional intelligence – able to show empathy and stay calm under pressure.
- Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
- A true customer advocate, always looking for ways to improve the service we offer.
- Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
- Eligible to work in the UK on a permanent basis.
At Orange Connex, we're shaping the future of ecommerce fulfilment — and our people are at the heart of it. Respect and support each other.
Salary: 24–26k (plus bonus, depending on experience).
A modern hybrid working setup in our Chiswick, London office (3 days onsite).
Contact Detail:
Orange Connex Global UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Administrator
✨Tip Number 1
Familiarise yourself with the ecommerce fulfilment industry. Understanding the key players, trends, and challenges will help you speak confidently about the sector during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries through various channels like email, phone, and live chat. Practising scenarios can help you respond effectively under pressure.
✨Tip Number 3
If you have experience with customer support tools like Zendesk, be prepared to discuss specific examples of how you've used them to improve customer interactions or resolve issues.
✨Tip Number 4
Showcase your emotional intelligence by preparing examples of how you've demonstrated empathy and calmness in challenging situations. This will highlight your ability to connect with customers and colleagues alike.
We think you need these skills to ace Specialist Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, especially in ecommerce fulfilment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of customer service experience. Provide specific examples of how you've handled enquiries and resolved issues efficiently, showcasing your problem-solving skills.
Showcase Your Skills: Mention your attention to detail, emotional intelligence, and tech-savviness. If you have experience with customer support tools like Zendesk, make sure to include that as it aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering outstanding service. Use this opportunity to express your understanding of the ecommerce fulfilment environment and how you can contribute to Orange Connex's success.
How to prepare for a job interview at Orange Connex Global UK Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in ecommerce or logistics. Highlight specific examples where you resolved issues effectively and delivered exceptional service.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve complex problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can handle fulfilment-related queries.
✨Familiarise Yourself with Their Tools
If you have experience with customer support tools like Zendesk, mention it! If not, do a bit of research on common tools used in ecommerce fulfilment to show your tech-savviness during the interview.
✨Emphasise Emotional Intelligence
Prepare to discuss how you manage stress and maintain empathy in challenging situations. Share examples that demonstrate your ability to stay calm and supportive while dealing with customers or internal teams.
