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- Tasks: Support sellers and internal teams by managing enquiries and ensuring timely resolutions.
- Company: Join Orange Connex UK, a dynamic player in ecommerce fulfilment with a global presence.
- Benefits: Enjoy a £24–26k salary, hybrid working, and a culture of learning and growth.
- Why this job: Be part of a supportive team in a fast-paced environment that values your ideas and contributions.
- Qualifications: 2+ years in customer service, ideally in ecommerce; strong problem-solving and communication skills required.
- Other info: Fluency in English is essential; Mandarin is a bonus. Must be eligible to work in the UK.
The predicted salary is between 24000 - 26000 £ per year.
Are you passionate about delivering outstanding service, solving problems, and working in a fast-paced ecommerce fulfilment environment? Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team!
In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction.
What you’ll be doing:
- Handle fulfilment-related queries via email, phone, and live chat.
- Manage day-to-day case load, ensuring timely and accurate responses.
- Communicate clearly with sellers and internal teams to resolve issues efficiently.
- Deliver exceptional customer service and administrative support.
- Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
- Ensure all tasks and system entries are completed accurately and on time.
What we’re looking for:
- 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
- A quality- and results-focused mindset, with strong attention to detail.
- Strong emotional intelligence – able to show empathy and stay calm under pressure.
- Excellent problem-solving skills, with the ability to identify root causes and resolve issues proactively.
- Comfortable managing multiple tasks and priorities in a fast-paced environment.
- Takes ownership of issues and follows through to full resolution.
- Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
- Clear communicator, both written and verbal – able to work with customers and stakeholders at all levels.
- A true customer advocate, always looking for ways to improve the service we offer.
- Capable of working independently and as part of a team, making decisions based on defined processes.
- Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
- Eligible to work in the UK on a permanent basis.
Why join us?
At Orange Connex, we’re shaping the future of ecommerce fulfilment — and our people are at the heart of it. You’ll be part of a multicultural, positive, and supportive team, working in a fast-growing environment that feels like a start-up, but with the backing of a global business. This is a place where you can bring your experience and knowledge, learn new skills, and feel empowered to share ideas and make an impact. We believe in open communication, celebrating wins together, and continuously improving how we work.
Our values are simple, but powerful:
- Respect and support each other
- Work as one team
- Share best practices
- Collaborate and contribute ideas freely
We offer:
- £24–26k salary (plus bonus, depending on experience).
- A modern hybrid working setup in our Chiswick, London office (3 days onsite).
- A fast-paced, innovative environment where no two days are the same.
- A culture of ownership, learning, and continuous improvement.
- Half-yearly reviews and potential to grow into more senior roles.
Ready to join us? Apply now!!
Customer Service Specialist (City of London) employer: Orange Connex Global UK Ltd
Contact Detail:
Orange Connex Global UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (City of London)
✨Tip Number 1
Familiarise yourself with the ecommerce fulfilment industry. Understanding the basics of how it operates will help you speak confidently about the role and demonstrate your passion for the field during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved customer issues, as this will showcase your ability to handle similar situations in the new role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with sellers and internal teams, being able to convey information clearly and effectively is crucial. Consider role-playing scenarios to enhance your confidence.
✨Tip Number 4
Get comfortable with customer support tools like Zendesk. If you haven't used it before, there are plenty of online resources and tutorials that can help you get up to speed, making you a more attractive candidate for the position.
We think you need these skills to ace Customer Service Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in ecommerce fulfilment or logistics. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention your emotional intelligence and how you handle pressure, as these are key traits for the role.
Highlight Relevant Skills: In your application, emphasise your tech-savviness and familiarity with customer support tools like Zendesk. Also, mention your communication skills and ability to work independently and as part of a team.
Show Enthusiasm for the Company: Research Orange Connex and express your excitement about their values and culture in your application. Highlight how you align with their mission of improving ecommerce fulfilment and your eagerness to contribute to their team.
How to prepare for a job interview at Orange Connex Global UK Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in ecommerce or logistics. Highlight specific examples where you resolved issues effectively and delivered outstanding service.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you identified root causes of problems and took proactive steps to resolve them. This will show your potential employer that you can handle challenges calmly and efficiently.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since the role involves communicating with sellers and internal teams, being a clear communicator is essential.
✨Emphasise Teamwork and Collaboration
Prepare to discuss how you work within a team and contribute to a positive work environment. Share examples of how you've collaborated with others to achieve common goals, reflecting the company's values.
