Customer Care Advisor - English Speaking - Permanent

Are you passionate about delivering outstanding service, solving problems, and working in a fast-paced ecommerce fulfilment environment? Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team! In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction. Handle fulfilment-related queries via email, phone, and live chat. Communicate clearly with sellers and internal teams to resolve issues efficiently. Deliver exceptional customer service and administrative support. Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures. 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics. ~ A quality- and results-focused mindset, with strong attention to detail. ~ Strong emotional intelligence – able to show empathy and stay calm under pressure. ~ Tech-savvy and confident using customer support tools (experience with Zendesk is a plus). ~ A true customer advocate, always looking for ways to improve the service we offer. ~ Fluent in English (written and spoken); Mandarin is a bonus, but not essential. ~ Eligible to work in the UK on a permanent basis. At Orange Connex, we\’re shaping the future of ecommerce fulfilment — and our people are at the heart of it. Respect and support each other 24–26k salary (plus bonus, depending on experience). ~ A modern hybrid working setup in our Chiswick, London office (3 days onsite). ~