At a Glance
- Tasks: Support customer accounts and coordinate orders in a dynamic sales team.
- Company: Join a successful global brand with a friendly culture.
- Benefits: £26,000 salary, £900 travel allowance, 27 days holiday, and wellness perks.
- Other info: Flexible work arrangement: 2 days in office, 3 from home.
- Why this job: Kickstart your commercial career with real responsibilities and growth opportunities.
- Qualifications: Degree holder with strong communication skills and attention to detail.
The predicted salary is between 23850 - 29150 £ per year.
An exciting opportunity for a bright, commercially minded graduate to work with a highly successful global brand. Joining a friendly and collaborative Sales Operations team, you’ll work closely with Account Managers and major retailers, supporting customer accounts, coordinating orders and stock, communicating promotions and product launches, producing reports and helping to keep a busy sales operation running smoothly.
This is a varied role with plenty of responsibility and exposure to different areas of the business – a great first step for someone looking to build a commercial career.
To be considered for the role of Graduate Customer Service you must have:
- A degree
- At least 5 GCSEs at Grade 7 or above, including Maths and English
- Good Microsoft Word and Excel skills
- Some previous office experience
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- A proactive, organised approach and a real team-player mentality
Package offered for Graduate Customer Service: £26,000 starting salary with regular reviews, £900 annual travel allowance, 27 days’ holiday, £500 home-office allowance, £300 wellness allowance, private medical and dental insurance, pension, life assurance and employee product discounts.
If you’re an ambitious graduate looking for a role where you can learn, develop and make an impact from day one, we’d love to hear from you.
Graduate Customer Service employer: Orange Cat Recruitment
As a Team Assistant in our dynamic tech company, you will thrive in a supportive work culture that values collaboration and innovation. We offer competitive salaries, opportunities for professional growth, and a vibrant office environment that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orange Cat Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orange Cat Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orange Cat Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Orange Cat Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orange Cat Recruitment!
How to prepare for a job interview at Orange Cat Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
