At a Glance
- Tasks: Lead Fonn Mór to deliver exceptional guest experiences and drive commercial success.
- Company: Join the vibrant Òran Mór family in a dynamic hospitality environment.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Significant growth opportunities in a supportive and collaborative team.
- Why this job: Shape the future of Glasgow's exciting hospitality scene with your passion and leadership.
- Qualifications: Strong restaurant and wine background with excellent people management skills.
The predicted salary is between 30000 - 40000 £ per year.
The Deputy General Manager of Fonn Mór plays a key role in supporting the General Manager to deliver exceptional guest experiences, lead the team and drive commercial performance. We are looking for a passionate, hands-on hospitality leader with strong operational experience, excellent people management skills and a commitment to maintaining the highest standards across service, food and drink.
Nestled around the corner from the main entrance is the newly opened Fonn Mór; a piano bar and casual eatery that gives fans of the Oran Mor a more intimate and relaxed experience, but with all the aesthetic touches and quality service you’d expect in the heart of the building. A classically cool wine and piano bar that serves up small plates, cocktails and late night music in the heart of the old vestry. At Fonn Mór, we believe every great venue needs a passionate leader. Whilst proudly part of the Òran Mór family, we are committed to establishing Fonn Mór as a destination in its own right, with its own identity, loyal following and reputation for exceptional hospitality. Open seven days a week, the venue has significant opportunities for growth, and we are looking for someone who will take real ownership of its success.
The ideal candidate will come from a strong restaurant and wine background, be passionate about delivering outstanding guest experiences, and have the ambition and leadership skills to shape the future of one of Glasgow's most exciting hospitality venues.
Roles and Responsibilities:- Take full operational ownership of Fonn Mór, ensuring the highest standards of service, presentation and guest experience.
- Lead, motivate and develop the management and front-of-house teams to create a high-performing culture.
- Drive revenue growth and profitability through strong commercial decision-making and operational excellence.
- Work closely with the Executive Chef to develop menus that reflect seasonal trends and maximise commercial performance.
- Develop and grow Fonn Mór's wine programme, ensuring an engaging and profitable drinks offering.
- Recruit, train, coach and retain exceptional team members while creating clear development pathways.
- Analyse sales, GP and KPI performance, implementing action plans to drive continual improvement.
- Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
- Lead by example on the floor, maintaining a visible management presence during service.
- Identify opportunities to grow Fonn Mór's reputation, increase covers and establish it as a leading restaurant and bar destination in Glasgow's West End.
- Work collaboratively with the General Manager and wider Òran Mór leadership team to support business-wide objectives.
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Deputy General Manager – Fonn Mor in Glasgow employer: Oran Mor
Fonn Mór is an exceptional employer that prioritises the growth and development of its team members while delivering outstanding guest experiences in a vibrant and dynamic environment. With a commitment to maintaining high standards of service and a strong focus on employee wellbeing, including benefits like TRONC electronic tips and flexible working opportunities, Fonn Mór fosters a supportive work culture where passionate hospitality leaders can thrive. Located in the heart of Glasgow's West End, this venue offers unique opportunities for career advancement and the chance to shape a distinctive identity within the Òran Mór family.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager – Fonn Mor in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oran Mor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oran Mor
Don't be shy about reaching out to Oran Mor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager – Fonn Mor in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oran Mor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oran Mor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
