At a Glance
- Tasks: Support daily operations, lead the team, and ensure exceptional customer service.
- Company: Join one of Scotland’s top hospitality companies with a diverse portfolio.
- Benefits: Keep 100% of tips, flexible pay options, discounts, and career development.
- Other info: Flexible working opportunities and excellent career growth potential.
- Why this job: Make a real impact in a vibrant environment while growing your hospitality career.
- Qualifications: Experience in hospitality, strong leadership skills, and a customer-first mindset.
The predicted salary is between 25000 - 30000 € per year.
About Us: The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.
Position Overview: As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.
Key Responsibilities:
- Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
- Lead and motivate the team to deliver outstanding service and meet business goals.
- Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
- Assist in training, mentoring, and developing staff to maintain high standards.
- Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
- Manage cash handling, financial transactions, and daily banking procedures.
- Ensure compliance with health, safety, and licensing regulations.
- Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue.
- Assist with performance monitoring, reporting, and driving sales growth.
- Step into the General Manager role as needed during their absence.
What We’re Looking For:
- Proven experience in hospitality, retail, or a similar customer-facing environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure in a fast-paced environment.
- A customer-first mindset with a commitment to delivering exceptional service.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food, beverage, or hotel operations is an advantage.
- A proactive and results-driven approach to managing business operations.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply: If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
Assistant Manager in Glasgow employer: Oran Mor
The Scotsman Group is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits like TRONC electronic tips, Wagestream for financial flexibility, and extensive discounts across our venues, we ensure our team feels valued and supported. Our commitment to career growth through the Scotsman Steps training programme and flexible working opportunities makes us an attractive choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on an Assistant Manager position or can put in a good word for you.
✨Tip Number 2
Get social! Follow The Scotsman Group on social media and engage with their posts. This shows your interest and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by researching common questions for Assistant Managers. Think about your past experiences and how they relate to the role. We want to see your passion for hospitality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in joining our team at The Scotsman Group.
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing exceptional experiences for guests and customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with our needs, so don’t be shy about showcasing your leadership and people management abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Assistant Manager role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oran Mor
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their values, the venues they operate, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting your leadership style and how it aligns with their customer-first mindset will make you stand out.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a staffing issue. Think through potential scenarios and your responses ahead of time. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
