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- Tasks: Ensure a safe and welcoming environment for guests while managing access and security issues.
- Company: Join Scotsman Group, a top hospitality operator in Scotland with diverse venues.
- Benefits: Enjoy 100% of tips, flexible pay, discounts, and progression opportunities.
- Other info: Shifts include late nights and weekends; ideal for those seeking flexible work.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Must have a valid SIA Door Supervisor Badge and great communication skills.
The predicted salary is between 24000 - 33600 £ per year.
About Scotsman Group:
Scotsman Group is one of Scotland’s leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role:
We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities:
As part of the security team, your role will include:
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
The Person:
The ideal candidate will have:
- A valid SIA Door Supervisor Badge is mandatory for this role
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply:
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
Door Supervisor employer: Oran Mor
Contact Detail:
Oran Mor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Supervisor
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique atmospheres. Understanding the specific environment you'll be working in can help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Scotsman Group. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed conflict or ensured safety in previous roles. Having specific examples ready will showcase your experience and ability to handle the responsibilities of a Door Supervisor effectively.
✨Tip Number 4
Be flexible with your availability, especially for late nights and weekends. Highlighting your willingness to work during peak times can set you apart from other candidates and show that you're committed to meeting the needs of the business.
We think you need these skills to ace Door Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Door Supervisor. Familiarise yourself with the skills required, such as crowd management and conflict resolution, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security or customer service roles. Mention specific situations where you successfully managed conflicts or ensured safety, as this will demonstrate your suitability for the position.
Showcase Your Skills: Clearly outline your communication and interpersonal skills in your application. Provide examples of how you've diffused tense situations or provided excellent customer service, as these are crucial for a Door Supervisor role.
Tailor Your Application: Make sure to customise your CV and cover letter for Scotsman Group. Mention their values and how you align with them, particularly in delivering exceptional service and creating memorable experiences for customers.
How to prepare for a job interview at Oran Mor
✨Showcase Your Customer Service Skills
As a Door Supervisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and how you handle difficult situations with a calm and friendly approach.
✨Demonstrate Conflict Resolution Abilities
Prepare examples of how you've successfully managed conflict in the past. This role requires the ability to diffuse high-tension situations, so be ready to discuss specific instances where you maintained safety and professionalism.
✨Highlight Your SIA Badge
Since a valid SIA Door Supervisor Badge is mandatory, ensure you mention it early in the interview. Discuss any relevant training or certifications that enhance your qualifications for the role.
✨Be Flexible with Availability
The job requires working shifts, including late nights and weekends. Be upfront about your availability and willingness to work during peak times, as this shows your commitment to the role and the team.