As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role!
What you will do
You will develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to improve the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Responsible for ensuring client satisfaction and achieving service level targets.
Manage client service request escalations and advance them as appropriate.
Obtain approvals for change requests, prepare documentation, lead weekly client changecontrol calls, and facilitate/coordinate package management.
Work in technology applications involves tracking issues, monitoring their resolution, and confirming adherence to processes.
Provide monthly and quarterly formal reports on AMS to site leadership.
Responsibility for communicating major incidents to the client lies with the AMS SSO. You will continue to provide communication back to the client as requested until a resolution is achieved.
What we will offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Flexible and hybrid working so you can do your best work
Employee resource groups that champion our diverse communities
Core benefits such as life insurance, and access to retirement planning
Responsibilities
Required Experience
Bachelor’s degree in business management or related field, or equivalent relevant experience
2-5 years of experience in Customer/Account management
Knowledge of ITIL Functions specific to Change Management
Expectations:
Client travel up to 25%
Ability to travel to London office as required
Willing to be on-call service
Qualifications
Job duties are varied and complex utilizing independent judgment. May have project lead role.
Senior Support Services Owner employer: Oracle
Oracle is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to operational excellence within cutting-edge data centre environments. Join us to be part of a forward-thinking team that values your expertise and fosters growth in a vibrant city.
