SaaS HCM Government Cloud Support Analyst

Join to apply for the SaaS HCM Government Cloud Support Analyst role at Oracle Join to apply for the SaaS HCM Government Cloud Support Analyst role at Oracle Job Description As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means. Job Description As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means. Scope: Reports to the UK Government Cloud Support Manager Works as a Support Engineer in a UK Team You will be expected to work additional out of hours, providing on-call support during evenings, weekends and public holidays on a rota system. Pre-requisites: Excellent Knowledge of one/more of the following: Oracle E-Business Suite Human Resources / Oracle Fusion Cloud HCM Cloud Services + Oracle Fusion HelpDesk Cloud Services Previous experience of working in a Helpdesk environment UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) (NSC/Security Clearance required or ability to be security cleared) UK National / British Citizen – candidate must hold a UK Passport. UK National and resident in the UK for the past 5 years BA Honours/Science Degree Career Level – IC3 Responsibilities Responsibilities include: Managing customer service requests and being the single point of contact. Work on service requests by providing support, analysis, troubleshooting and collaboration with other Oracle Teams Analyse information about the user’s issue and determines the best way to resolve their problem. Provide phone support, performing problem recognition, research, resolution in a SaaS Environment or escalating issues to (Cloud Operations, Global Customer Support or Development) Records and maintains accurate information within Service Request System (MOS) Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided Coordinating, working with and following up on work performed by global teams About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Oracle by 2x Sign in to set job alerts for “Civil Servant” roles. 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