Principal Technical Program Manager

Works with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex, cross-organizational initiatives impacting products and business. Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Leads technical program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Leads efforts to integrate continuous improvement within technical programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. Facilitates collaboration across multiple teams, driving technical discussions that align priorities and program goals. Provides technical expertise, direction and mentorship to cross-functional teams. Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage technical program execution. Acts as a technical liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

Key Responsibilities

• Technical Management and Execution: Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources. Ensures that product or service delivery meets compliance requirements. Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution. Forecasts program demands and resourcing to identify risks and ensure that goals are achievable. Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.
• Program Oversight: Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership. Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals. Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals. Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.
• Risk Management: Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies. Manages critical issues while making trade-offs between business needs and technical constraints.
• Process Efficiency: Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems. Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.
• Collaboration and Program Leadership: Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals. Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency. Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.
• Data and Analysis: Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution. Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.
• Stakeholder Engagement: Acts as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments. Manages relationships with internal and external stakeholders to align program priorities and commitments.

Core Responsibilities

• Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
• Collaboration & Partnership: Collaborates across the organization to align on expectations and achieve shared objectives. Supports inclusivity by actively seeking and listening to diverse perspectives.
• Problem Solving: Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Continuous Learning: Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
• Continuous Improvement: Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes.
• Performance and Development: Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.