Manager, Oracle Health Client Support

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.

Career Level – M2

Responsibilities

What you will do

• Manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.
• Ensure all phases of support are properly tracked.
• Prioritize and schedule work resources.
• Meet quality standards, promote client satisfaction, and adhere to SLAs.
• Act as an escalation point.
• Lead, direct, and review the team’s work to achieve operational or functional targets or objectives with measurable outcomes.
• Travel up to 20%.
• Participate in on-call rotation as needed.
• Willing to work from the London office 5 days per week.

Required Experience

• A bachelor’s degree in IT, Healthcare or related field or equivalent relevant work experience.
• At least 5 years of Healthcare IT or Life Sciences work experience.
• At least 3 years of people or matrix management experience and customer service work experience.
• At least 2 years of Oracle Health Millenium customer service work experience.
• Fluent English skills.

What we will offer you

• A competitive salary with exciting benefits.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Flexible and hybrid working so you can do your best work.
• Employee resource groups that champion our diverse communities.
• An inclusive culture that celebrates what makes you unique.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

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