Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers and technicians in a dynamic data centre environment.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer relationships and driving operational excellence.
- Qualifications: Experience in IT service delivery and strong people management skills required.
- Other info: Exciting role with opportunities to grow your team and drive continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for leading a team of Field Engineers and Data Centre Technicians, onsite interventions and installations. Focuses to meet the agreed service levels 24x7 and optimal resource management. The role involves significant communication at all levels internally and externally. A primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance on diverse customer situations and escalated issues. Will be required to onsite at the Datacentre in South East of UK on a regular basis approx 3-4 times a week and visit others in the UK where necessary. This role reports to Field Support Director UK. Requires a 24x7-hours commitment to participate in the Manager on Duty oncall rotation program.
Knowledge / hands on experience with relevant OCI system tools and processes. Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization. Full understanding of all related escalation and incident management processes and best practices. This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory. You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery. Able to manage UK/Global project while maintaining day to day activities.
Responsibilities:
- Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, OSC, C@C) in their territory.
- Manage the day-to-day operations in Cloud Hardware Support of all Data Center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.
- Ensuring 24/7 on-site service levels and adherence to company SLAs/OLAs to enhance customer satisfaction and discover business opportunities.
- Pro-active resource planning in order to meet SLAs and presence requirements.
- Facilitating customer relationships and serving as a primary contact for customers/service teams and partners, aiding in diverse customer situations and escalated issues.
- Coordinating and resolving conflicts, following best practices.
- Acting as the liaison between various Oracle data centre environments and management.
- Able to handle and manage all level of communications successfully (internal and external).
- Documenting and addressing issues raised in regular meetings with DCO Management and other partners.
- Implementing and reinforcing operational process improvements.
- Responsible for ensuring timely delivery of services/tasks.
- Effective upwards reporting of progress, KPIs, and incidents.
- Primary point of contact for the Data Center Manager.
- Negotiating and coordinating with local vendors and will be expected to drive performance and expectations.
- Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
- Driving a culture of continual improvement and learning throughout everything you do.
- Participate in Talent review process, performance management, and other topics pertaining to effective people management.
Field Support Manager (Data Center) in London employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Manager (Data Center) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that Field Support Manager role!
✨Tip Number 2
Showcase your communication skills! Since this role involves significant interaction with customers and partners, practice articulating your thoughts clearly. Whether it’s in interviews or casual chats, being able to convey your ideas effectively will set you apart.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you’ve handled escalated issues or managed teams in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Field Support Manager. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Field Support Manager (Data Center) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Support Manager role. Highlight your experience in managing teams, your technical skills, and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with OCI systems and your ability to manage customer relationships effectively. Let us know what makes you tick!
Showcase Communication Skills: Since this role involves significant communication, make sure to highlight your communication skills in your application. Share examples of how you've successfully managed internal and external communications in past roles. We love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Oracle
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects related to IT service delivery and the specific tools mentioned in the job description. Brush up on your knowledge of OCI systems and be ready to discuss how you've used them in past roles.
✨Showcase Your Leadership Skills
As a Field Support Manager, you'll need to demonstrate your people management abilities. Prepare examples of how you've successfully led teams, resolved conflicts, and facilitated communication between different stakeholders. Highlight any experience you have in mentoring or training team members.
✨Customer-Centric Mindset
This role is all about customer satisfaction, so be prepared to discuss how you've handled customer relationships in the past. Think of specific situations where you went above and beyond to meet customer needs or resolve escalated issues, and be ready to share those stories.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Practice articulating your thought process when dealing with high-pressure situations, especially in a 24/7 operational environment. This will show your potential employer that you're equipped to handle the demands of the role.