Crisis Management Principal, EMEA in London

The Crisis Management Principal, EMEA is responsible for leading regional crisis management operations across Europe, the Middle East, and Africa, with particular focus on high-consequence operating environments, regulated business activity, data center and cloud infrastructure dependencies, manufacturing or technology operations, and complex geopolitical risk. The role provides regional ownership for crisis readiness, incident escalation, response coordination, stakeholder communication, employee accountability, exercise delivery, after-action review, and continuous improvement.

This position operates as the regional crisis management lead for EMEA under Oracle Global Physical Security’s crisis management framework, which defines crisis management as the coordinated activities to prevent, prepare for, respond to, and recover from crises. The framework requires a scalable response model that can flex from local incidents to broader regional or global events managed through an enterprise-level coordination structure. The role is expected to translate incomplete and fast-moving information into structured decision support for senior stakeholders, while keeping the response focused on Oracle’s priorities: people, assets, and enterprise continuity.

Scope

• Regional coverage: Own crisis management operations and readiness across EMEA, including support to Oracle field offices, OCI/data center environments, regional business operations, travelers, special events, and country-level leadership teams.
• Operating environment: Support a region with varied legal, regulatory, cultural, geopolitical, and operational risk conditions. The role must account for local laws, unique situational facts, industry practices, and the availability of local resources when determining the appropriate crisis response model.
• Response model: Lead activation of Local Crisis Management Teams and Regional Crisis Management Teams based on the totality of circumstances, including impact to personnel, facilities, business operations, customer-facing activity, media interest, infrastructure availability, and escalation potential.
• Functional partnerships: Work closely with GSOC, Regional Security, OCI, RE&F, EHS, HR, Global Travel, Legal, Privacy, Compliance, Corporate Communications, Internal Communications, Global Customer Support, RMRP/Business Continuity partners, GIS, GIT/MIM, and country or regional business leadership.
• Lifecycle ownership: Own or coordinate the regional crisis lifecycle: preparedness, monitoring, triage, activation, mobilization, impact assessment, response cadence, stakeholder communication, employee accountancy, escalation management, incident documentation, stand-down, after-action review, corrective action tracking, and program improvement.
• Readiness and exercising: Develop and deliver a regional training and exercise program based on EMEA risk priorities.
• Communications and documentation: Maintain calm, factual, actionable, and appropriately classified crisis communications.
• Tools and records: Use event management and mass notification systems, travel tracking systems, collaboration platforms to include advanced internal AI tools, mapping products, stakeholder rosters, briefing templates, and incident documentation tools to support situational awareness, notifications, employee accountability, and executive updates.

Objectives

• Lead EMEA crisis response and readiness for incidents affecting Oracle personnel, facilities, data center operations, business continuity, travel, special events, and regional operations.
• Ensure crisis response is scalable, consistent, and aligned to Oracle’s response priorities: people, assets, and enterprise continuity.
• Strengthen EMEA LCMT and RCMT capability through scenario planning, exercises, training, stakeholder engagement, and corrective action management.
• Maintain situational awareness and incident reporting that enables concise executive decision-making during time-sensitive events.
• Partner with Governance, Compliance, Legal, Privacy, OCI, RMRP, and regional business leaders to ensure crisis management activities support relevant business, regulatory, contractual, and audit expectations.
• Improve regional preparedness for high-impact scenarios, including geopolitical disruption, civil unrest, terrorism, severe weather, infrastructure loss, communications failure, office closure, data center disruption, travel interruption, public health events, and employee safety incidents.

Required Qualifications

• 10 to 12+ years of experience in crisis management, incident management, emergency management, business continuity, resilience, security operations, operational risk, or related fields.
• Demonstrated experience leading time-sensitive incident or crisis response in complex, matrixed organizations.
• Background in energy, technology manufacturing, critical infrastructure, cloud, data center, industrial, telecommunications, logistics, or regulated operating environments.
• Experience managing cross-functional response calls, assigning actions, documenting decisions, and briefing senior stakeholders.
• Strong understanding of crisis management lifecycle concepts: preparedness, response, recovery, after-action review, and continuous improvement.
• Experience developing and delivering crisis exercises, tabletop scenarios, training sessions, and stakeholder readiness programs.
• Ability to assess incident impact across people, facilities, assets, operations, travel, customers, reputation, and continuity.
• Excellent written communication skills, with demonstrated ability to produce concise executive summaries, incident updates, employee advisories, and after-action reports.
• Practical knowledge of emergency notification systems, incident management platforms, collaboration tools, and structured reporting methods.
• Ability to operate with incomplete information, competing stakeholder needs, and high consequence decision timelines.
• Knowledge of EMEA operating considerations, including regional geopolitical risk, labor and privacy sensitivities, public authority interfaces, and cross-border business disruption.
• Willingness to travel periodically and support after-hours incidents as part of a 24x7 on-call model.

Preferred Qualifications

• Experience in energy-sector crisis management, technology, manufacturing, cloud infrastructure, semiconductor, industrial operations, or data center crisis management environments.
• Experience working with or supporting regulated industries, hyperscale environments, customer assurance, or audit-driven operational controls.
• Familiarity with ISO 22361 crisis management guidance, ISO 22301 business continuity concepts, ISO 31000 risk management principles, ISO 27001 security management alignment, and ISO 31030 travel risk management.
• Experience coordinating with Legal, Privacy, Compliance, Corporate Communications, HR, and business continuity teams during sensitive incidents.
• Experience with Everbridge, mass notification systems, travel tracking tools, intelligence platforms, GIS/mapping tools, or similar crisis management technologies.
• Experience producing evidence for audits, customer assurance, compliance reviews, or operational resilience requirements.
• Experience supporting incidents involving civil unrest, geopolitical disruption, severe weather, infrastructure disruption, employee welfare, travel disruption, or critical facility operations.
• Professional certification such as CBCP, MBCI, CBCI, CEM, PMP, ISO 22301 Lead Implementer/Auditor, or equivalent experience.
• Military or public sector emergency management experience preferred.

Success Profile

The successful candidate will be a practical crisis management operator who can move quickly from assessment to action, while maintaining judgment, documentation discipline, and stakeholder confidence. This role requires someone who can run a crisis call without creating unnecessary complexity, communicate uncertainty without speculation, and scale the response to the actual operating need. The candidate should be experienced enough to engage senior stakeholders, but hands-on enough to build rosters, write briefings, manage action logs, facilitate exercises, and close corrective actions. This is a mid-career to senior individual contributor role suited for a candidate who has operated in complex physical, operational, or infrastructure risk environments and can bring that experience into Oracle’s EMEA crisis management program.

Responsibilities

• Serve as the regional crisis management lead for EMEA, including participation in the 24x7 on-call rotation for acute incidents and crisis events.
• Lead initial incident triage and determine the appropriate response structure, including LCMT, RCMT, special event incident management team, or enterprise escalation.
• Act as Incident Commander or crisis management facilitator when required, opening crisis calls, assigning scribes, establishing meeting cadence, confirming stakeholders, driving impact assessment, and documenting actions.
• Coordinate cross-functional crisis response with GSOC, Regional Security, OCI, RE&F, EHS, HR, Global Travel, Legal, Compliance, Privacy, Communications, RMRP, GIS, GIT/MIM, Global Customer Support, and country leadership.
• Develop common operating pictures during active incidents using verified information, intelligence inputs, facility status, traveler data, employee accountability results, maps, stakeholder updates, and known business impacts.
• Produce or oversee situation summaries, executive briefs, employee advisories, stakeholder notifications, and closeout communications.
• Ensure employee communications are concise, objective, non-speculative, and focused on what is happening, who is affected, what employees should do, and where to seek assistance.
• Coordinate employee and traveler accountability using OBS, Travel Tracker, GSOC support, HR data, and local management call trees when appropriate.
• Maintain EMEA crisis management rosters, activation procedures, decision criteria, briefing templates, after-action templates, and regional response playbooks.
• Design and deliver regional crisis management exercises, including notification exercises, tabletop exercises, simulated exercises, and functional scenario workshops.
• Conduct after-action reviews and after-action reports following incidents and exercises, identifying lessons learned, corrective actions, owners, and due dates.
• Track corrective actions to closure and use findings to improve regional crisis management capability.
• Partner with OCI and data center stakeholders to align crisis response with operational continuity expectations for critical infrastructure and regulated environments.
• Support business continuity partners by ensuring crisis information is cascaded to risk managers and affected LoBs so they can assess activation of their own continuity plans.
• Support special events and high-risk business activity in EMEA through pre-event incident management planning, stakeholder identification, escalation pathways, and response support.
• Maintain relationships with relevant public/private sector, security, travel risk, and intelligence partners that support EMEA situational awareness and response coordination.
• Provide concise updates to GPS leadership and regional stakeholders on readiness posture, active incidents, emerging risks, and program gaps.
• Maintain audit-ready evidence of exercises, incident response activity, communications, decisions, after-action findings, and corrective action tracking.

Career Level - IC5