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- Tasks: Lead customer success initiatives and enhance client experiences with Oracle Health solutions.
- Company: Join Oracle Health, a global leader in cloud solutions and human-centric healthcare.
- Benefits: Enjoy competitive benefits, flexible work options, and opportunities for community engagement.
- Why this job: Make a real impact in healthcare by driving customer satisfaction and success.
- Qualifications: Bachelor's degree and 7+ years of relevant experience required.
- Other info: Inclusive workplace with a commitment to innovation and career growth.
The predicted salary is between 48000 - 72000 £ per year.
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human‑centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision‑making around health and well‑being.
The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer using Oracle Health solutions and services.
The Customer Success Manager develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio. The Customer Success Manager portfolio includes clients with varying needs and complexity.
The CSE will be measured on the following:
- Strong Success Plans for their customer or portfolio of customers
- Referenceability
- Success Stories
- ARR retention and growth
- Contract renewal rate
- Code currency
- Sales Leads generated
- Overall customer satisfaction
- Customer performance on KPIs relative to peers
Basic qualifications:
- Bachelor’s degree, or equivalent relevant work experience
- 7+ years related experience
Preferred qualifications:
- Demonstrated experience in implementation or client facing relationship experience.
- Understanding of various technical architectures and operating systems.
- Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Lead Customer Success Manager employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oracle Health on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Oracle Health's mission and values. We should be ready to discuss how our experience aligns with their goal of improving healthcare through technology. Show them we’re passionate about making a difference!
✨Tip Number 3
Practice common interview questions, especially those related to customer success and relationship management. We can role-play with a friend or use online resources to refine our answers and boost our confidence.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Lead Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Customer Success Manager role. Highlight your relevant experience in customer success and how it aligns with Oracle Health's mission of improving healthcare experiences.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer satisfaction and revenue growth.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications, so feel free to share your passion for customer success and how you connect with clients.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our team at Oracle Health!
How to prepare for a job interview at Oracle
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like ARR retention, contract renewal rates, and customer satisfaction scores. Being able to discuss these metrics confidently will show that you understand what drives success in a role like this.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've cultivated strong partnerships with clients or stakeholders in the past. Highlight specific instances where your relationship management led to positive outcomes, as this is crucial for a Lead Customer Success Manager.
✨Understand Oracle Health's Solutions
Familiarise yourself with Oracle Health's products and services. Knowing how they connect clinical, operational, and financial data will help you articulate how you can drive customer adoption and improve their experience using these solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex client needs. Think through potential challenges you might face in the role and how you would address them, demonstrating your proactive approach to customer success.
